JUANA RIVERA
Vega Baja
Summary
Get a job where I can contribute to the well-being of your company with my knowledge and skills. Dynamic problem solving with analytical skills using the ability to see beyond, while maintaining objectivity and motivating others to achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dr. Bonilla and Dra. Díaz Office
10.2021 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including faxes, phone and emails.
- Input all documents into de records management system.
- Resolved patients' issues quickly and effectively to increase patients' well-being and satisfaction.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Scanned physical files into digital records.
- Make sure to request the health insurance the authorization for any scheduled study or surgery.
- Coordinate minor or outpatient surgery, as well as ambulatory studies.
- In charge of collecting deductibles from health insurance for surgeries, minor studies and consults, among other administrative functions.
- Maintained inventory of office supplies and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members using Prognosis.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Completed day-to-day duties accurately and efficiently.
ER Nurse
Manati Medical Center
03.2021 - 09.2021
- Provided direct patient care, including administering medications, wound dressing changes, IV therapy, and monitoring vital signs.
- Proposed interpretations of symptoms, suggested interventions and target outcomes in advance of physician consultation with patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Monitored patient vital signs and symptoms, responding rapidly to changes in condition and initiating appropriate interventions.
- Managed patient triage, prioritizing care based on severity of condition and available resources.
- Educated patients and family members about medical conditions and treatment options.
- Monitored patient progress and reported any changes in status to attending physicians promptly.
- Administered emergency medical treatments to stabilize patients in life-threatening situations.
- Documented all patient interactions, assessments, and interventions in electronic health records with accuracy.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Managed complete processing of patients from initial admission to discharge.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Demonstrated excellent communication skills when interacting with doctors, nurses, staff members, patients, visitors.
Administrative Assistant
Dr. Bonilla and Dra. Díaz Office
05.2011 - 07.2015
- Handled incoming and outgoing correspondence, including faxes, phone and email.
- Input all documents into de records management system.
- Managed de reception area, including greeting visitors, directing telephone calls and providing information for inquiries.
- Resolved patients issues quickly and effectively to increase patients well-being and satisfaction.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Handled itinerary and appointment schedule using Prognosis.
- Scanned physical files into digital records.
- Make sure to request the health insurance the authorization for any scheduled study or surgery.
- Coordinate minor or outpatient surgery, as well as ambulatory studies.
- In charge of collecting deductibles from health insurance for surgeries, minor studies and consults, among other administrative functions.
Education
Bachelor of Science - In Nursing
Atenas College
Manati, P.R.06.2022
Associate of Science - In Nursing
Atenas College
Manati, P.R.01.2017
Associate - Administrative Assistant with Health Insurance Billing
Atenas College
Manati, P.R.01.2009
Skills
- Ability to work in team
- Ability to work with minimal supervision
- Excellent interpersonal and communication relationships
- Punctual
- Organized
- Responsible
- Focused on quality and excellence
- Multitasking
- Highly motivated
- Knowledge in medical terminology
- Knowledge of electronic record
- Knowledge of Spanish
- Knowledge of English
Certification
Permanent General Nursing License
Member of the College of Professional Nurses
CPR
Timeline
Administrative Assistant
Dr. Bonilla and Dra. Díaz Office
10.2021 - Current
ER Nurse
Manati Medical Center
03.2021 - 09.2021
Administrative Assistant
Dr. Bonilla and Dra. Díaz Office
05.2011 - 07.2015
Associate of Science - In Nursing
Atenas College
Associate - Administrative Assistant with Health Insurance Billing
Atenas College
Bachelor of Science - In Nursing
Atenas College
References
Available to be requested.