JUAN C. RIVERA RAMOS
IT SPECIALIST ADMINISTRATOR
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Experienced Systems Administrator with 11 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
2
2
Language
Work History
Operator System
CooPACA
Arecibo
06.2021 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Quality assurance tasks to promote accuracy and minimize mistakes.
- Performed system analysis, documentation, testing, implementation, and user support.
- Performed inspections and routine maintenance on equipment.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided user support on system operation and troubleshooting.
- Organized system operating procedures to strengthen controls.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Investigated system issues and implemented resolutions to reduce downtime.
- Diagnosed, troubleshot and resolved network and system problems.
- Installed system updates to address vulnerabilities and reduce security issues.
Instructor
Universidad Ana G. Méndez
Barceloneta
08.2019 - 05.2021
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Reviewed class and student records to identify improvement opportunities.
- Tested and evaluated students on materials presented in workshops and classes.
Founder, Owner and Entrepreneur
Northbridge Logical Solution, LLC
Barceloneta
07.2018 - 08.2019
- Flash Realty Service Web Page (www.flashrealtypr.com)
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
System Administrator Main Officer (Chief Information Officer)
Comisión Desarrollo Cooperativo de PR
San Juan
03.2017 - 07.2018
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Served as subject matter expert on proposed technology purchases.
- Completed reports detailing network and systems performance and downtime issues.
- Evaluated software products to determine compatibility with existing systems.
IT Analyst
Janssen
Manatí
11.2014 - 01.2017
- Performing computer system validation for many application in the pharmaceutical industry.
- Creating of document for the validation process like: UR (User Requirements), DS (Design Specification), DRR (Design Review Report), ST (Security Test) and UT (Unit Test)
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Computer System Validation
Neolpharma Pharmaceutical
Caguas
05.2014 - 09.2014
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
Environmental Specialist
Baxter
Jayuya
02.2014 - 05.2014
- Tracked key compliance metrics and implemented systems to improve performance.
- Released reporting and recordkeeping to meet environmental regulations.
- Identified training for environmental compliance and implemented training to operations and other team members.
- Developed and executed initiatives to improve environmental knowledge and awareness.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
IT Technician
Patheon Pharmaceutical, Manatí
P.R.
08.2013 - 10.2013
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Lab Bio-Technician
ABBOTT Diagnostic International
Barceloneta
01.2010 - 01.2011
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained documentation on tests performed in lab.
Lab Analyst/Calibration & Validation Specialist
Biovail Laboratories International, SRL
Dorado
01.2002 - 01.2009
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
- Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Analyzed clinical samples on LC/MS-MS, resolving unusual data trends and handling chromatography and instrument alarms as appropriate.
- Documented entire validation process, noting changes or alterations completed.
- Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
- Trained and assisted staff in validation techniques, methods and testing processes.
- Explained highly complex information in terms easily understood by non-technical personnel.
- Participated in system design and commissioning phase, interfacing directly with clients to ascertain clear, concise milestones for integration into development timelines.
Education
Master of Science - Open System & Database
Universidad Interamericana De Puerto Rico
Recinto Metropolitano 11.2014 - 05.2017
Bachelor of Science - Computer Science
Universidad Interamericana De Puerto Rico
Recinto De Ponce 08.2011 - 05.2014
Bachelor of Science - Microbiology
Universidad Interamericana De Puerto Rico
Recinto Metropolitano 08.1994 - 05.2000
Skills
undefined
Certification
Basic Military Emergency Management Specialist Training
Timeline
Risk Assessment Training
08-2023
Operator System
CooPACA
06.2021 - Current
Instructor
Universidad Ana G. Méndez
08.2019 - 05.2021
Basic Military Emergency Management Specialist Training
04-2019
Founder, Owner and Entrepreneur
Northbridge Logical Solution, LLC
07.2018 - 08.2019
System Administrator Main Officer (Chief Information Officer)
Comisión Desarrollo Cooperativo de PR
03.2017 - 07.2018
Master of Science - Open System & Database
Universidad Interamericana De Puerto Rico
11.2014 - 05.2017
IT Analyst
Janssen
11.2014 - 01.2017
Computer System Validation
Neolpharma Pharmaceutical
05.2014 - 09.2014
Environmental Specialist
Baxter
02.2014 - 05.2014
IT Technician
Patheon Pharmaceutical, Manatí
08.2013 - 10.2013
Bachelor of Science - Computer Science
Universidad Interamericana De Puerto Rico
08.2011 - 05.2014
Lab Bio-Technician
ABBOTT Diagnostic International
01.2010 - 01.2011
Lab Analyst/Calibration & Validation Specialist
Biovail Laboratories International, SRL
01.2002 - 01.2009
Bachelor of Science - Microbiology
Universidad Interamericana De Puerto Rico
08.1994 - 05.2000
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