JUAN JOSE ACOSTA
Guaynabo
Summary
Dedicated and purposeful professional seeking a challenging position where my expertise in management, data, technical support and customer service can contribute to the efficiency and success of a dynamic organization.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Lab Clínico Lomas Verdes
Bayamón, PR
05.2022 - Current
- Observed laboratory performance to identify strengths and address improvement areas.
- Led and inspired team of 7 employees to uphold brand standards and demonstrate professionalism.
- Developed and maintained strong relationships with vendors, negotiating contracts and ensuring timely delivery of goods and services
- Managed budgets, and payroll responsibilities
- Clinical Laboratory billing experience
- Updated laboratory records and secured information for compliance with confidentiality agreements.
Senior Billing Data Entry
Optum Puerto Rico
San Juan, PR
06.2021 - 09.2023
- Entered patients medical and personal data from Quest Laboratories in the states
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry
- Recognized by supervisors for exceeding business production and quality expectations
- Led shadowing sessions and trainings to colleagues
- Experienced with data management systems and Virtual Desktop Systems
- Advanced knowledge of Health Care in the USA and Puerto Rico
Payment Credit Card Industry (PCI) Help Desk Specialist
GM Sec Tec
San Juan, PR
08.2019 - 12.2020
- Provided technical support to clients
- Delivered excellent customer service
- Functioned as a liaison between PCI ASV (Approved Scanning Vendor) and customer websites
- Assisted clients with certification of compliance for PCI
- Monitored security cameras and managed alarms systems of client's establishments during downtime
- Maintained discretion with confidential data.
Education
B.B.A with a focus on Business Administration -
Universidad del Sagrado Corazon
San Juan, PR 08.2015 - 05.2020
Skills
- USA Security Clearance
- Project Management
- Communication
- Problem-solving
- Teamwork oriented
- Technologically Proficient
- Customer Service
Affiliations
- Gaming
- Golf
- Technology
- Travel
Certification
Google Cybersecurity Certification
Laboratory Billing
HIPAA
Languages
Spanish
Native
English
Fluent
Timeline
Operations Manager
Lab Clínico Lomas Verdes
05.2022 - Current
Senior Billing Data Entry
Optum Puerto Rico
06.2021 - 09.2023
Payment Credit Card Industry (PCI) Help Desk Specialist
GM Sec Tec
08.2019 - 12.2020
B.B.A with a focus on Business Administration -
Universidad del Sagrado Corazon
08.2015 - 05.2020
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