Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Affiliations
Timeline
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Jubilee Aranda

Carolina

Summary

Dynamic and results-driven airline professional with extensive experience in customer service, operations management, and team leadership. Proven track record of delivering exceptional passenger experiences and resolving complex issues in high-pressure environments. Skilled in optimizing operational workflows, managing inventory, and leading high-performing teams to exceed performance goals. Recognized for adaptability, problem-solving abilities, and a strong focus on safety, service quality, and staff development. Certified as OPS Agent, Ground Security Coordinator (GSC), and Complaint Resolution Official (CRO).

Overview

3
3
years of professional experience

Work History

Operations Supervisor

Prime Flight Services / Southwest Airlines
01.2025 - Current
  • Certified as Operations Agent (OPS), Ground Security Coordinator (GSC), and Complaint Resolution Official (CRO)
  • Monitored performance metrics to identify areas for operational enhancement and staff development.
  • Coordinate communication between gate, ramp, and operations personnel to maintain efficient workflows
  • Monitor flight activity to ensure on-time departures and resolve operational disruptions as needed
  • Conducted regular audits of operational procedures to uphold quality assurance standards consistently.
  • Ensure accurate documentation, flight planning, and adherence to safety and security regulations
  • Supervised daily operations to ensure compliance with airline policies, safety regulations and operational standards.

Customer Service Lead

GMD Airline Services / Spirit Airlines
03.2022 - 01.2025
  • Certified in multiple roles: Baggage Service Office (BSO), Ground Security Coordinator (GSC), Operations Agent (OPS), and Complaint Resolution Official (CRO)
  • Delivered exceptional service by resolving passenger inquiries and complaints efficiently
  • Managed escalated issues such as lost luggage and flight delays with professionalism
  • Coordinated closely with gate agents, flight crews, and operations teams to ensure timely departures
  • Handled high-volume customer service and operational duties simultaneously
  • Communicated flight updates and procedures clearly and effectively to passengers

Education

Bachelor’s Degree - Aviation Management

Interamerican University of Puerto Rico
Bayamón, PR
12.2024

High School Diploma - Marketing

Escuela Maria Teresa Piñeiro
Bayamón, PR
01.2020

Skills

  • Strong Communication Bilingual (English & Spanish)
  • Leadership & Team Management
  • Time Management & Multitasking
  • Integrity & Professionalism
  • Computer Literacy Customer Service Expertise
  • High Adaptability in Dynamic Environments
  • Operations management
  • Performance monitoring

LANGUAGES

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Accomplishments

  • Top Revenue in 2022 – Big Front Seat Sales (Spirit Airlines)
  • High School GPA: 4.0
  • Current University GPA: 3.07

Affiliations

  • HER – Heartfelt, Empowerment, Radiant
  • ASA – Aeronautical Students Association
  • WAI – Women in Aviation International

Timeline

Operations Supervisor

Prime Flight Services / Southwest Airlines
01.2025 - Current

Customer Service Lead

GMD Airline Services / Spirit Airlines
03.2022 - 01.2025

High School Diploma - Marketing

Escuela Maria Teresa Piñeiro

Bachelor’s Degree - Aviation Management

Interamerican University of Puerto Rico

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Jubilee Aranda