Judith M Rodríguez-Benítez
Guaynabo
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
27
27
years of professional experience
Work History
Operations Manager
Stericycle of PR
Bayamón
05.2005 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
Accounting Manager
New Alliance Insurance Agency
San Juan
02.2000 - 05.2005
- Researched complex accounting issues and provided solutions to management team.
- Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
- Developed and implemented effective accounting policies and procedures.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
Accounting Assistant
National Premium Finance
San Juan
05.1997 - 02.2000
- Assisted with payroll processing by entering employee hours into the system.
- Reconciled bank accounts on a regular basis.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Answered questions from customers regarding their billing or payment status.
Education
MBA - Insurance And Risk Management
The College of Insurance
New York, NY07-2001
BBA - Accounting
Universidad Del Sagrado Corazón
Santurce, PR07-1997
Skills
- Customer Service
- Data Analysis
- Financial Management
- Cross-Functional Collaboration
- Solutions Development
- Customer Relationship Management
- Risk Management
Timeline
Operations Manager
Stericycle of PR
05.2005 - Current
Accounting Manager
New Alliance Insurance Agency
02.2000 - 05.2005
Accounting Assistant
National Premium Finance
05.1997 - 02.2000
MBA - Insurance And Risk Management
The College of Insurance
BBA - Accounting
Universidad Del Sagrado Corazón
Similar Profiles
David KingDavid King
Maintenance Technician at StericycleMaintenance Technician at Stericycle
Oupary NanthavongOupary Nanthavong
Inside Sales Executive at StericycleInside Sales Executive at Stericycle
Suzanne ZulliSuzanne Zulli
Telephone Customer Service Representative at Spectrum/StericycleTelephone Customer Service Representative at Spectrum/Stericycle