Hi, I’m
Julia Osorio
Cidra,United States
Summary
Attentive and prepared professional dedicated to practice growth and stability. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
years of professional experience
Work History
Conduent Cidra , Puerto Rico
Customer Service Representative
03.2023 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls ,providing frontline customer support or assistance for service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor, in stressful circumstances
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintain Time requirement set-up by company, while providing excellent customer service.
- Achieving monthly goals, including Call Quality control, conformance, break adherence, average handling time, trainings.
Baldwinsville Gentle DentistryBaldwinsville, NY
Dental Assistant
6 2014 - 05.2021
Job overview
- Assisting in varies procedures including:
- General Dentistry
- Oral surgery including: Implants, socket preservation, ridge grafting, sinus grafting.
- Help patients from start to finish through the Hybridge full arch process.
- Took necessary scans for planning implants and reviewed for accuracy
- Endodontics
- Periodontics including soft tissue grafting
- Drawing blood for surgical procedures
- Educated patients for the Sleep Apnea program
- Cross trained in all phases of clinical and clerical duties.
- Managed overall schedule to hit daily/monthly production goals,by block booking and reviewing schedule everyday, resulting in increase production and time management.
- Lead dental assistant including training, ordering, inventory, and maintenance.
- Kept track of my personal daily and monthly goals, to boost sales.
- Followed up with patients
- Dental team support when needed
Chairside CNY LLCSkaneateles, NY
Temp Dental Assistant
01.2019 - 03.2021
Job overview
- Assisted Various Dentist in every day duties with ease.
- Help train and implement systems as needed
General DentistLiverpool, NY
Dental Assistant
2 2011 - 6 2014
Job overview
- Assisted Doctor in all aspect of the day, both clinical and clerical
- Charge of Ordering
- Lab work
Oswego HospitalOswego, NY
ER Technician
12 2010 - 2 2011
Job overview
- Assisted Doctors and nurses
- Assisted patients, preformed EKG, took vital signs
- Spanish translator
Education
Mexico BocesMexico, NY
Dental Assisting
06.2008
Skills
- Excellent customer service skills
- Fluent in Spanish and English
- Computer savvy
- Easily learned systems and programs
- Taking X-rays, CBCT, and photos
- Basic PreVu smile simulation program
- Leader in my department
- Training for all new Assistants and employees
- Multitasking
- Team support
- Sales
- Quick learner
- Self starter
- Building rapport with patients
- Interpersonal skills
- Detailed oriented
- Excellent time management skills
- Problem solver
- Phlebotomy
- Computer savvy, Basic Excel, Word knowledge
- Treatment room setup
- Restorative and surgical procedures
- CRM Software
Timeline
Customer Service Representative
Conduent
03.2023 - Current
Temp Dental Assistant
Chairside CNY LLC
01.2019 - 03.2021
Dental Assistant
Baldwinsville Gentle Dentistry
6 2014 - 05.2021
Dental Assistant
General Dentist
2 2011 - 6 2014
ER Technician
Oswego Hospital
12 2010 - 2 2011
Mexico Boces
Dental Assisting
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