Julian Iglesias Arroyo
San Juan
Summary
Capable Representative dedicated to providing superior support for patients and costumers in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Optum
12.2022 - 12.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
STOCKER
HJ&DJ GAS STATION
03.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier
ANYTIME SERVICES
05.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate in Physical Therapy - Massage Therapy
Universidad Ana G Méndez
Jayuya, PRHigh School Diploma -
Josefina Leon Zayas
Jayuya, PR06.2018
Skills
- Product Knowledge
- Information Security
- Data Entry
- Data Collection
- Call Management
- Scheduling
- Product Restocking
- Stock Rotation
- Insurance Practices
- Insurance Verification
- Patient Flow Management
- Inventory Management
- Customer Assistance
- Payment Processing
- POS Systems
- Customer Service
- Document Translation
- Database Research
- Written Communication
- Call Center Experience
- Fluent Bilingualism
- Telephone Etiquette
- Active Listening
- Multitasking Abilities
- Call Documentation
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Patient Care Coordinator
Optum
12.2022 - 12.2023
STOCKER
HJ&DJ GAS STATION
03.2022 - 01.2023
Cashier
ANYTIME SERVICES
05.2021 - 07.2021
Associate in Physical Therapy - Massage Therapy
Universidad Ana G Méndez
High School Diploma -
Josefina Leon Zayas
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