Juliana Aponte Mendez
Ceiba
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ARMY NATIONAL GUARD, COMBAT ENGINEER
US Army
02.2020 - Current
- Maintained required level of proficiency in use of firearms.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Enhanced team communication through regular briefings, sharing pertinent information about potential risks or safety concerns.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
International Travel Agent
Travel H LLC
09.2020 - 02.2024
- Worked closely with colleagues to share knowledge of destination offerings and provide seamless support during periods of high demand.
- Ensured compliance with domestic and international travel regulations while assisting clients with visa applications or other documentation requirements.
- Maintained detailed records of client bookings, payments, and preferences for future reference.
- Educated clients on local customs, attractions, and activities at their chosen destination.
- Provided exceptional customer service by promptly responding to inquiries via phone or email throughout the entire booking process.
- Established long-lasting relationships with clients, leading to repeat business and referrals.
- Organized group travel experiences, coordinating logistics and addressing individual needs of participants.
Administrative Assistant
UNIPAGOS
02.2018 - 01.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Restaurant Waiter
Lobby Bar & Restaurant
03.2017 - 09.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs..
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Associate of Applied Science - International Studies
Universidad Del Sagrado Corazón
San Juan, Puerto RicoProfessional Esthetician
Prof. Yudicelis Fuentes
Carolina, Puerto Rico05.2024
High School Diploma -
Nuestra Escuela
Caguas, Puerto Rico06.2017
Skills
- Verbal and written communication
- Bilingual
- Customer Service
- Team Leadership
- Reliable and Responsible
- Professional Demeanor
- First Aid Training
- Attentive and Observant
- Active Listening
- Team Player
- Client Relationship Building
- Itinerary Planning
- Administrative Support
Certification
- Certified Esthetician
Languages
Spanish
Native language
English
Proficient
C2
Timeline
International Travel Agent
Travel H LLC
09.2020 - 02.2024
ARMY NATIONAL GUARD, COMBAT ENGINEER
US Army
02.2020 - Current
Administrative Assistant
UNIPAGOS
02.2018 - 01.2020
Restaurant Waiter
Lobby Bar & Restaurant
03.2017 - 09.2018
Associate of Applied Science - International Studies
Universidad Del Sagrado Corazón
Professional Esthetician
Prof. Yudicelis Fuentes
High School Diploma -
Nuestra Escuela
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