Juliana Ronda
Guaynabo
Summary
I’m passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I’ve worked as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills to the workplace. I especially try to focus on achieving great customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Online Fulfillment Assistant
MerchExp
02.2023 - Current
- Shopify order fulfillment with inventory management and product retrieval and packaging.
- Email customer service handling including order status verification, tracking and other responsibilities.
- Implemented cross-functional collaboration strategies that improved overall fulfillment process effectiveness.
Customer Service Representative
Rondapro
01.2022 - Current
- Managed high-traffic retail stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree -
Academia Maria Reina
Guaynabo, Puerto Rico05.2026
Skills
- Warehouse Operations
- Order pick and pack
- Know how to work Shopify efficiently
- Problem-solving abilities
- Active Listening
- Customer Relations
- Canva design
Languages
Spanish
Native language
English
Proficient
C2
References
Yum Ramos Perales-President of Puerto Rico Basketball Federation
Tel: 787-448-2958
Ana Maria Ramirez Legrand-Lawyer
Tel: 787-598-6071
Timeline
Online Fulfillment Assistant
MerchExp
02.2023 - Current
Customer Service Representative
Rondapro
01.2022 - Current
No Degree -
Academia Maria Reina
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