Julianet Soto Hernández
Bayamón
Summary
Dynamic Assistant Manager with proven experience supporting store leadership, driving team performance, and overseeing daily operations to ensure exceptional customer service and operational excellence. Skilled in sales analysis, visual merchandising, and staff training, with a strong ability to motivate teams, resolve customer concerns, and drive sales performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Abercrombie & Fitch
San Juan, Puerto Rico
12.2024 - 01.2026
- Supervised team performance by managing shift schedules, delegating tasks, and supporting staff to meet sales and service goals.
- Assisted in leading daily store operations, ensuring operational efficiency, high customer service standards, and compliance with visual merchandising guidelines.
- Analyzed sales performance and customer trends, providing strategic recommendations to improve revenue and overall store performance.
- Trained and onboarded new hires while modeling exceptional customer service and resolving customer inquiries and escalated concerns professionally.
Lead Sales Associate
Abercrombie & Fitch
San Juan , Puerto Rico
08.2023 - 12.2024
- Engaged customers through interactive product demonstrations.
- Delivered knowledgeable and friendly customer assistance by greeting customers, explaining product details, and recommending solutions based on needs.
- Accurately processed transactions, including cash, credit, and returns, while ensuring compliance with company policies and payment procedures.
- Supported customers with online ordering inquiries and technical issues, providing clear guidance to ensure a seamless purchasing experience.
Lead Sales Associate
Guamarina
San Juan, Puerto Rico
12.2022 - 08.2023
- Leveraged social media platforms to engage customers, promote products, and increase brand visibility.
- Trained and coached new sales associates, strengthening sales techniques, product knowledge, and customer engagement skills.
- Resolved customer complaints and escalated concerns with professionalism and efficiency, enhancing overall customer experience and satisfaction.
- Managed shipment receiving processes by verifying accuracy, recording inventory in the system, and stock placement.
Education
BBA - Psychology
Universidad De Puerto Rico
Rio Piedras12-2026
Skills
- Customer service
- Team building
- Visual merchandising
- Employee training
- Sales analysis
- Time management
Timeline
Assistant Manager
Abercrombie & Fitch
12.2024 - 01.2026
Lead Sales Associate
Abercrombie & Fitch
08.2023 - 12.2024
Lead Sales Associate
Guamarina
12.2022 - 08.2023
BBA - Psychology
Universidad De Puerto Rico