Julianiz Rodriguez Calderon
Caguas
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
3
3
years of professional experience
Work History
Social Worker I
Department Of Education Of Puerto Rico
10.2022 - Current
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for students.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for students rights, navigating complex systems to secure necessary resources and benefits.
Customer Service Representative
Wipro
05.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Social Work
Ana G Mendez University
Gurabo, Puerto Rico06.2021
Skills
- Client Confidentiality
- Staff Development
- Life Skills Development
- Client Documentation
- Intervention Planning
- Risk Assessment
- Records Management
- Case Documentation
- Licensed Social Worker (LSW)
- MS Office
- Confidential Case Documentation
- Fluent in English and Spanish
Timeline
Social Worker I
Department Of Education Of Puerto Rico
10.2022 - Current
Customer Service Representative
Wipro
05.2021 - 08.2022
Bachelor of Arts - Social Work
Ana G Mendez University
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