Julianna Alves
Coconut Creek
Summary
Dedicated VIP Trip Design Specialist and Manager with a strong track record in the luxury accommodation sector. Proven experience in delivering the highest level of service to VIP clientele, with a focus on enhancing retention and fostering loyalty. Demonstrated leadership skills and a self-driven mindset. Extremely goal-oriented with focus on incremental growth. Extensive experience in spearheading numerous business development initiatives to enhance platform offerings. Proficient in enhancing productivity, elevating customer satisfaction, and boosting revenue and sales. Committed to optimizing operational processes and deepening provider relationships to foster a mutualistic partnership where both parties benefit and enjoy collaborating.
Overview
6
6
years of professional experience
Work History
Senior Trip Design Manager
HVN Travel Group
08.2020 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Collaborated with numerous A-list celebrities for both personal and professional accommodations, encompassing various engagements such as international tours, album releases and more.
- Organized trips for individual, family and business travelers.
- Assisted in organizing corporate retreats.
- Handled sensitive information with professionalism and discretion (NDAs and such)
- Advised clients on visa, passport and security requirements relating to destinations.
- Sourcing off-site options for specific client needs.
- Developed lasting relationships with some of the most prestigious travel agencies to consistently retain their book of clientele.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Trained new staff on customer service, pricing and property manager/ owner communications.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits.
- Developed strong relationships with preferred partners and secured discounted rates to maximize profits while staying competitive with the market.
- Adjusted pricing to meet client budgets while taking into account company revenue. Finding a middle ground to secure the sale.
- Lead Business Development efforts to onboard luxury supply.
- Supervised payments via credit/debit and wire transfer. Handled sensitive information with professionalism and discreteness.
- Excellent communication and interpersonal skills.
- Ability to work under pressure, strong experience in start up culture.
- Managed entire sales team with the goal of exceeding one million in sales and promoting growth month after month as a start up company.
Business Development Consultant
Bayview Cadillac
03.2018 - 06.2019
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers to promote growth and retention.
- Negotiated and closed sales with new and used car clients.
- Kept meticulous client notes and updated account information in company databases.
- Achieved sales goals by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
Business Development Consultant
Gunther Volkswagen & Volvo
04.2017 - 02.2018
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Negotiated pricing and closed sales with new and existing clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Associate of Arts - Business Administration And Management
Broward College
Coconut Creek, FL08.2016
Skills
- Event Networking & E-Networking (Zoom)
- Strong Sales Techniques
- Business Development and Planning
- Critical Thinking
- Sales Expertise
- Risk Mitigation
- Verbal and Written Communication
- Sales Process
- Profit and Revenue-Generating Strategies
- CRM Software
- Persuasive Negotiations
- Product Knowledge
- Team Oversight
- Market Intelligence
- Coaching and Mentoring
- Goals and Performance
- Time Management
- Client Base Retention
- Interdepartmental Collaboration
- Review Contracts
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Senior Trip Design Manager
HVN Travel Group
08.2020 - Current
Business Development Consultant
Bayview Cadillac
03.2018 - 06.2019
Business Development Consultant
Gunther Volkswagen & Volvo
04.2017 - 02.2018
Associate of Arts - Business Administration And Management
Broward College
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