Juliette Rivera
San Juan
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligence, well-organized mentality, social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Fine Dinning Host/Runner
1919
Condado Vanderbilt
12.2025 - Current
- Always ensuring a welcoming atmosphere.
- Monitored dining room activity to maintain customer satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Host/Runner
Tacos & Tequila
Condado Vanderbilt
08.2024 - 12.2025
- Greeted and seated guests promptly, ensuring optimal customer flow and satisfaction.
- Managed reservation system efficiently,
- Trained new hosts on operational procedures and customer service standards.
- Collaborated with kitchen and wait staff to streamline service during busy shifts.
Starbucks Barista
Starbucks
Plaza Olmedo
10.2023 - 11.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building lasting connections.
- Accurate cash handling and efficient use of sale strategies.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Bartender
La Cueva Del Mar
Calle Loiza, San Juan
12.2020 - 12.2022
- Increased customer satisfaction by providing excellent service, crafting high-quality cocktails and a smile.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, according to health and safety regulations.
- Inventory management.
- Ensuring no 86 items as part of my responsibilities with inventory and communicating efficiently about what is available to every co-worker during every shift.
- I would often cover shifts as a waitress as well.
Team Leader
Raíces Restaurant
Old San Juan
07.2020 - 12.2020
- Enhanced team productivity by suggesting efficient work processes and regularly reviewing the performance of co-workers under my supervision to assist or guide them if needed.
- Developed team members'' skills through personalized coaching sessions, resulting in improved individual performance, customer satisfaction and sales.
- I have the title of "Certified Host" from Raíces as well. I would cover shifts as a waitress and bartender as well, but my job was being a host.
- Great focus on service quality.
Education
Soon To Graduate - Cosmetology
Century College
San Juan 10.2026
Three Years - Psychology
University of Puerto Rico
Rio Piedras2019
One Year - Engineering
University of Puerto Rico
Bayamón, Puerto Rico2018
Skills
- Fast Learner
- Ability to work under pressure
- Ability to stay calm under difficult situations
- Patient
- Kind
- Responsible
- Focused
Timeline
Fine Dinning Host/Runner
1919
12.2025 - Current
Host/Runner
Tacos & Tequila
08.2024 - 12.2025
Starbucks Barista
Starbucks
10.2023 - 11.2023
Bartender
La Cueva Del Mar
12.2020 - 12.2022
Team Leader
Raíces Restaurant
07.2020 - 12.2020
Three Years - Psychology
University of Puerto Rico
One Year - Engineering
University of Puerto Rico
Soon To Graduate - Cosmetology
Century College