Hi, I’m
JULIO DIAZ
Sales & Marketing Specialist
Cataño
Summary
Hardworking and driven sales and marketing management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
years of professional experience
2
Certifications
Work History
Liberty Latin America, San Juan
Customer Experience Analyst - Graduate
08.2022 - Current
Job overview
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Optimized performance, analyzing key metrics and providing recommendations for the development of new tools and strategies to increase productivity.
Synchrony Financial, Guaynabo
Customer Service Representative
02.2018 - 07.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Provided information to customers regarding account's charge card and loyalty program and helped to open and activate new accounts
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed workflow procedures to obtain best performance
FC Safety and Health Consulting Group, Inc., San Juan
Marketing and Social Media Coordinator
04.2019 - 12.2021
Job overview
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
TJX Companies, Marshalls, Mayaguez
Customer Service Associate
08.2011 - 08.2016
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Boosted sales revenue by skillfully promoting diverse service options.
CDS Home And Business Security, Lajas
Assistant Manager
02.2014 - 02.2015
Job overview
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Directed full-cycle marketing and advertising strategies.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
Education
Universidad Del Sagrado Corazon , Puerto Rico
BBA from Marketing
08.2019 - 2021.12
Universidad Del Sagrado Corazon , Puerto Rico
Minor from Psychology
08.2020 - 2021.12
Skills
Strategic planning
Certification
Lean Six Sigma White Bet
Timeline
Lean Six Sigma White Bet
08-2023
Insurance Consultant - NAIC
08-2022
Customer Experience Analyst - Graduate
Liberty Latin America
08.2022 - Current
Universidad Del Sagrado Corazon
Minor from Psychology
08.2020 - 2021.12
Universidad Del Sagrado Corazon
BBA from Marketing
08.2019 - 2021.12
Marketing and Social Media Coordinator
FC Safety and Health Consulting Group, Inc.
04.2019 - 12.2021
Customer Service Representative
Synchrony Financial
02.2018 - 07.2022
Assistant Manager
CDS Home And Business Security
02.2014 - 02.2015
Customer Service Associate
TJX Companies, Marshalls
08.2011 - 08.2016
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