Julio A. Muniz Vaquer
Morrisville
Summary
Enthusiastic Computer System Administrator 5+ years of experience eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Linux Red Hat 1-2 years experience with any distribution of Linux. Additionally 1-2 years experience with MainFrame z/OS. Ability to change permissions on files, copy a file, troubleshoot actual system logs, know where the logs are, know where systems messages are stored, and systems administration experience. OpenText/MicroFocus SiteScope and OBM monitoring tools experience. Clear understanding of Software and Hardware and training in Linux, Network, Security, AWS cloud and other areas. Motivated to learn, grow and excel in the IT industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASSOCIATE SYSTEM TECHNICIAN
DXC Technology/Raytheon Technologies
01.2020 - Current
- Created and serviced administrator and user accounts on Linux-based systems.
- Handled 30 to 50 tickets per company policy and time frame to address customer inquiries and concerns
- Planned and implemented upgrades to system hardware and software.
- Developed team communications and information for meetings
- Resolved trouble tickets to reduce backlog.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Served customers in friendly, efficient manner following outlined steps of service
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Resolved problems, improved operations and provided exceptional service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with strong sense of personal responsibility.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
ASSOCIATE SYSTEM ADMINISTRATOR - MAINFRAME
DXC Technology
04.2017 - 06.2019
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments for 6 different clients.
- Established network specifications and analyzed workflow, access, information and security requirements
- Installed and upgraded IBM Z/OS internal and third party software
- Provided second-level support for all mainframe class systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- Worked with users to determine areas of technology in need of improved usability
- Maintained existing applications and designed and delivered new applications
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
- Installed, configured, tested and maintained operating systems, application software and system management tools
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Attended meetings to deliver status reports to key stakeholders.
Computer Science Tutor
Inter American University Aguadilla Campus
01.2015 - 05.2016
- Instructed students in small groups of no more than 18 to offer shared learning sessions
- Reviewed computer science class material with students to support discovery of correct answers to problems
- Incorporated technology into lessons from other subjects, expanding students' technical abilities with integrated approach
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Helped struggling and novice students with basic computer skills such as keyboarding and file management
- Organized schedules to effectively help students excel and maximize revenue with robust calendar of sessions
- Tutored students in specific programs such as Microsoft Office
- Tracked and analyzed student progress to provide relevant feedback to students, parents and educators
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence
- Educated students on study tips and exam strategies.
Education
Master of Science - Computer Networking And Security EXPECTED
Inter American University
Guayama Puerto Rico US05.2023
Bachelor of Science - Computer Science And Programming
Inter American University
Aguadilla Puerto Rico US06.2017
Skills
- Linux (Red Hat) (Ubuntu)
- Windows Servers expertise, Windows Operating Systems (8,10, Server 2008 to newest Version)
- IBM z/OS 22 23 Knowledge (TSO, ISPF)
- Virtualization Knowledge (VMware Vsphere, Workstation, VirtualBox)
- MS Office & MS Office 365 - Sharepoint
- Computer Hardware Knowledge, Install Hardware
- Active Directory Permissions, Roles and Access Control
- OpenText/Micro Focus - SiteScope, Operation Bridge Manager knowledge
- Server Monitoring tools knowledge (Spectrum)
- Software Upgrade
- Bash Scripting Knowledge
- As built documentation
- Docker Knowledge
- Active Listening
- Analytical and Critical Thinking
- Self-Motivated, Training and Development
- Good listening skills
- Customer Service
- Organization and Time
- Configuration and Management
Certification
- z/OS Technical bootcamp, PRO Tech Training - Jul 2017
- Service Now Fundamental Training - Mar 2021
- AWS Training And Certification, OnlineCertificate - 2019
- DECEP UPR Python Programming
Timeline
ASSOCIATE SYSTEM TECHNICIAN
DXC Technology/Raytheon Technologies
01.2020 - Current
ASSOCIATE SYSTEM ADMINISTRATOR - MAINFRAME
DXC Technology
04.2017 - 06.2019
Computer Science Tutor
Inter American University Aguadilla Campus
01.2015 - 05.2016
Master of Science - Computer Networking And Security EXPECTED
Inter American University
Bachelor of Science - Computer Science And Programming
Inter American University
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