Kidany Navarro

• Diagnosed equipment issues and performed necessary repairs on analytical instruments.
• Collaborated with clients to understand service requirements and technical needs.
• Conducted preventive maintenance on laboratory equipment to ensure optimal performance.

• Maintain installed equipment base in the area. Direct order of repair and maintenance parts.

• Documented service activities and maintained accurate records of repairs performed.
• Assisted in the installation and configuration of new equipment at client sites.
• Communicated with cross-functional teams to resolve technical challenges effectively.
• Ensured compliance with safety standards during all field service operations.
• Repaired and calibrated systems and equipment post-installation.
• Developed technical solutions to resolve customer issues.
• Coordinated work between team, other departments, subcontractors and customers.
• Managed maintenance data records and tracked maintenance and operating information for onsite reference.

• Proactively communicated with customers to ensure satisfaction with services provided.
• Ensured compliance with safety regulations when performing service activities on site.
• Collaborated with internal teams to resolve escalated issues quickly and efficiently.
• Identified opportunities for improvement in processes or procedures related to field service activities.
• Provided technical support to customers via telephone, email and on-site visits.
• Created detailed service reports documenting work performed at customer sites.
• Resolved issues for clients by installing new systems and technology, fixing technical issues.
• Instructed customers on safe and proper use of equipment.
• Reviewed faulty or broken equipment, applying thorough knowledge of engineering practices to resolve issues.
• Performed maintenance and troubleshooting to resolve related issues.
• Attended training classes to stay current on new and existing services.
• Read and understood procedures and diagrams to perform service and testing.
• Built and maintained customer relationships by understanding operations and instilling confidence.
• Disassembled machines in order to diagnose faults and replace defective components accordingly.
• Conducted quality control process to meet company service standards.

• Performed routine maintenance on laboratory equipment and instruments.
• Installed new systems and ensured proper functionality at client sites.
• Collaborated with engineering teams to address technical challenges.
• Managed inventory of tools and replacement parts for service calls.
• Documented service activities and maintained accurate records in databases.
• Provided exceptional customer support to enhance user satisfaction with products.
• Completed all necessary paperwork for service calls in a timely manner.
• Replaced faulty parts or components following diagrams or blueprints.
• Minimized customer callbacks and equipment failure by reviewing job upon completion.