Julissa Ruiz
Isabela
Summary
Offering strong interpersonal and organizational skills, well-suited for supporting HR functions. Brings understanding of HR principles and adept at handling administrative tasks and data management.
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Human Resources Specialist
544 MP CO
Aguadilla, PR
01.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Human Resources Specialist
Deployment
Central America
02.2024 - 12.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Member
McDonald’s
Isabela
11.2021 - 11.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Escuela Superior Fransisco Mendoza
Isabela, PR12.2021
Skills
- Customer relations
- HR policies and procedures
- Microsoft Office Suite
- Data evaluation
- Organizational development
- Project planning
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Client relations
- Microsoft outlook
- Professional telephone demeanor
- Scheduling
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
IDIOMAS
Español
Bilingual or Proficient (C2)
Ingles
Bilingual or Proficient (C2)
References
Referencias disponibles bajo petición
Additional Information
- Protected Veteran
Timeline
Human Resources Specialist
Deployment
02.2024 - 12.2024
Human Resources Specialist
544 MP CO
01.2023 - Current
Crew Member
McDonald’s
11.2021 - 11.2023
High School Diploma -
Escuela Superior Fransisco Mendoza