Junmary Lopez Cisneros
San Juan
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Concerned Youth Care Worker experienced in working with teenagers. Adept at completing room inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented implementing core plans to meet individualized needs of children and young adults.
Overview
8
8
years of professional experience
Work History
Youth Care Worker
Endeavors
09.2023 - 02.2024
- Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times
- Maintain positive relationships with clients, and management staff
- Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks
- Assist with food pantry logistics
- Consult with a direct supervisor or supervisor on-duty regarding residents' personal needs and behavior
- Utilize positive behavioral management techniques including verbal redirection
- Assist residents within limits in processing issues and problem-solving
- Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols
- Hyper-sanitization of all areas in the shelter
- Respond to residents' requests, complaints, and inquiries
- Address procedural violations with residents to ensure a clear understanding of expectations and to assist residents with achieving compliance
- Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter
- Brief and provide direction and needed assistance to volunteers and or any other staff
- Teach good personal hygiene skills
- Maintain appropriate boundaries with residents at all times
- Gain a working knowledge of policies
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Perform other duties as directed and assigned.
Pharmacy Technician
Pharmacare Inc (Rey 2)
03.2023 - 09.2023
- Assist the pharmacist in the preparation and distribution of medications, stocking, labeling, processing prescriptions, maintaining the drug inventory, and maintaining patient and pharmacy records up to date.
- Billing and processing doctors prescriptions to patients pharmacy insurance.
- Drugs inventory, purchases and balances for regular, controlled and narcotics drugs.
- Receive and stock inventory of medications in keeping with inventory policy requirements; contribute to periodic inventory process, counting, and recording drugs and supplies on hand.
- Contact insurance companies or other payers to complete prior authorization requirements, identify co-pay structure, and investigate coverage and benefits.
- Assist with exterior and interior maintenance by ensuring the OTC area is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
- Respond to inbound Pharmacy calls, communicate with patients, prescribers' offices, and associates with a focus on patient care.
- Assisted in special assignments and other tasks as assigned.
Youth Care Worker
Endeavors
05.2022 - 10.2022
- Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times
- Maintain positive relationships with clients, and management staff
- Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks
- Assist with food pantry logistics
- Consult with a direct supervisor or supervisor on-duty regarding residents' personal needs and behavior
- Utilize positive behavioral management techniques including verbal redirection
- Assist residents within limits in processing issues and problem-solving
- Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols
- Hyper-sanitization of all areas in the shelter
- Respond to residents' requests, complaints, and inquiries
- Address procedural violations with residents to ensure a clear understanding of expectations and to assist residents with achieving compliance
- Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter
- Brief and provide direction and needed assistance to volunteers and or any other staff
- Teach good personal hygiene skills
- Maintain appropriate boundaries with residents at all times
- Gain a working knowledge of policies
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Perform other duties as directed and assigned.
PA-Appeals Technician
Optum Puerto Rico
03.2019 - 05.2022
- Prepare, review and approve/deny requests for prescription prior authorization and/or appeal
- Index and prepare documents related to prior authorization and/or appeal request, verifying and updating patient/member profile information
- Compile medical notes (disease state, drug treatment history and current drug plan) from patient/provider in support of the request, review request against decision tree and approval protocol, perform outreach for additional information as needed to support the request
- Create document packets and forward to IRO for high touch clients
- Inform the patient/provider of approval
- Forward applicable requests through additional review paths as needed
- Ensures decision is communicated to patient/provider along with rationale
- Validate communication letters
- Solve routine problems on own
- Prioritize and organize own work to meet agreed upon deadlines
- Works with others as part of a team
- Work Effectively in a Changing Environment
- Facilitator to resolve doubts, questions and conflicts with immediate team members.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Pharmacy Technician
Pharmacare Inc (Rey 19)
02.2016 - 03.2019
- Assist the pharmacist in the preparation and distribution of medications, stocking, labeling, processing prescriptions, maintaining the drug inventory, and maintaining patient and pharmacy records up to date.
- Billing and processing doctors prescriptions to patients pharmacy insurance.
- Drugs inventory, purchases and balances for regular, controlled and narcotics drugs.
- Receive and stock inventory of medications in keeping with inventory policy requirements; contribute to periodic inventory process, counting, and recording drugs and supplies on hand.
- Contact insurance companies or other payers to complete prior authorization requirements, identify co-pay structure, and investigate coverage and benefits.
- Assist with exterior and interior maintenance by ensuring the OTC area is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
- Respond to inbound Pharmacy calls, communicate with patients, prescribers' offices, and associates with a focus on patient care.
- Assisted in special assignments and other tasks as assigned.
Education
Pharmacy Technician (Associates Degree) -
CEM College
San Juan, PR05.2008
Skills
- Able to work with minimal or no supervision
- Work excellent with others as part of a team
- Able to adapt to a fast changing work environment
- e-QIP Tier 2 complete
- CPI certified
- Youth line of sight supervision
- Multicultural Sensitivity
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Youth Care Worker
Endeavors
09.2023 - 02.2024
Pharmacy Technician
Pharmacare Inc (Rey 2)
03.2023 - 09.2023
Youth Care Worker
Endeavors
05.2022 - 10.2022
PA-Appeals Technician
Optum Puerto Rico
03.2019 - 05.2022
Pharmacy Technician
Pharmacare Inc (Rey 19)
02.2016 - 03.2019
Pharmacy Technician (Associates Degree) -
CEM College
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