Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jyanne Z. Kortight Díaz

Toa Baja

Summary

Associate able to work in a fast-paced retail environment. Passionate about identifying customer needs, driving sales, and improving the customer journey.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Stock Associate

Aldo
01.2019
  • Ensure high levels of customers satisfaction through excellent sales service.
  • Assess customers’ needs, help assistance and information on products features.
  • Welcome customers to the store and answer their questions
  • Follow and achieve department’s sales goals on a monthly.
  • Go the extra mile to drive sales.
  • Team up with co-workers to ensure proper customer service.
  • Build productive trust relationships with customers.

Office Clerk

Cataño Launch & Line Handling Services
01.2016 - 12.2023
  • Answer the phone to take messages or redirect calls to appropriate colleagues.
  • Utilize office supplies such as printers, computers for word processing etc.
  • Undertake basic bookkeeping tasks and issue invoice checks.
  • Take minutes of meetings and dictation.
  • Assist office management and organize procedures.

Customer Service (Call Center)

LinkActiv
01.2021 - 03.2021
  • Assist Inbound and outbound calls
  • Schedule appointment for COVID-19 vaccination
  • Document all calls.
  • Report calls issue form callers.

Education

Associate Degree - Interior Design

EDP College
01.2023

Certificate - Real Estate Agent class

Magna Real State Academy
01.2021

Skills

  • Excellent Communication Skills
  • Customer Service Oriented
  • Team Work
  • Bilingual: Spanish and English
  • Customer Need Analysis
  • Detailed Oriented
  • Oriented Knowledge of Product Lines
  • Time Management
  • Artistic / Creative Eye
  • Organization Skills

Certification

  • Certification
  • 2021
  • Ordena Tu Casa (España) Professional Organizing Certification
  • 2019
  • Universidad Sagrado Corazon (Ana Agosto) Wedding Planning Event Certification

Timeline

Customer Service (Call Center)

LinkActiv
01.2021 - 03.2021

Sales Stock Associate

Aldo
01.2019

Office Clerk

Cataño Launch & Line Handling Services
01.2016 - 12.2023

Associate Degree - Interior Design

EDP College

Certificate - Real Estate Agent class

Magna Real State Academy

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Jyanne Z. Kortight Díaz