Viviana García Crespo
San Juan
Summary
Hardworking professional with exceptional talents in fulfillment, communication and Team Work. Energetic and experience working in solitary role or as part of fast-paced team. Honest and punctual employee.
Overview
4
4
years of professional experience
Work History
Picker
Supermax
12.2022 - 09.2024
- Used Zebra scanners to track orders and verify accuracy.
- Followed orders precisely for the correct items, sizes, and quantities.
- Verified proper labeling and identification on all orders before shipment.
- Manage approximately 26 orders per shift.
Customer Service Representative
Change Healthcare
04.2022 - 08.2022
- Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining focus on finding resolutions.
- Meet customer call guidelines for service levels, handle time, and productivity.
- Streamlined call center processes for improved efficiency and reduced wait time.
- Followed established procedures to enter and process data correctly.
Store Supervisor
De La Mata Shop
01.2021 - 01.2022
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Arts - Bakery, Confectionery And Professional Pastry
Liceo De Artes Y Tecnología
Hato Rey, Puerto Rico05.2020
High School Diploma -
Trina Padilla De Sanz
San Juan, Puerto Rico05.2017
Skills
- Listening
- Work Ethic
- Critical Thinking
- Time Management
- Initiative
- Organization
Timeline
Picker
Supermax
12.2022 - 09.2024
Customer Service Representative
Change Healthcare
04.2022 - 08.2022
Store Supervisor
De La Mata Shop
01.2021 - 01.2022
High School Diploma -
Trina Padilla De Sanz
Associate of Arts - Bakery, Confectionery And Professional Pastry
Liceo De Artes Y Tecnología
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