Karely Santiago Rosa
San Juan
Summary
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service and Quality Coordinator
Boys & Girls Club of Puerto Rico
San Juan
03.2022 - Current
- Ensure that the Unit is complying with the requirements of the proposals.
- Evaluate frequency of participant attendance, identify trends and analyze results.
- Keeping the data updated in the system and monitoring compliance with the proposals that subsidize the operations.
- Establish strategies to ensure participant retention.
- Provide feedback to programmatic leaders on the effectiveness, quality, and efficiency of programs.
- Supervise and evaluate the performance of maintenance and safety leaders.
- Develop collaborative agreements with different organizations and projects.
- Support and develop solidarity with the community.
- Communicate and distribute information about upcoming events and activities.
- Participates in the Committee of Security Delegates and the Committee of Spokespersons.
- Document and communicate the Unit's efforts, achievements, and impacts.
- Meet and serve clientele of donors, participants, families and communities.
- Train new personnel who join the organization for the Service and Quality position.
Director as
Escuela Puertorriqueña para la Música
San Juan
08.2021 - 03.2022
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Supported team members with stocked supplies and well-maintained office equipment.
- Managed multiple calendars and contacts using computer software.
- Greeted visitors and guide them about services and prices.
Education
B.I. - Psychology
Universidad Carlos Albizu
San Juan 05.2020
Skills
- Leadership proficiency
- Quality improvements implementation
- Quality assurance experience
- Decision-making
- Problem resolution
- Data collection
Certification
- Adult and Pediatric First Aid/CPR/AED
- Skills for Psychological Recovery, SPR
- Trauma Informed
Timeline
Service and Quality Coordinator
Boys & Girls Club of Puerto Rico
03.2022 - Current
Director as
Escuela Puertorriqueña para la Música
08.2021 - 03.2022
B.I. - Psychology
Universidad Carlos Albizu
Similar Profiles
Nicole RestoNicole Resto
Administrative Assistant at Puerto Rico Infrastructure Financing Authority Government of Puerto RicoAdministrative Assistant at Puerto Rico Infrastructure Financing Authority Government of Puerto Rico
Pablo Martínez GonzálezPablo Martínez González
AgroEnergía Internship at Puerto Rico Government and University Puerto RicoAgroEnergía Internship at Puerto Rico Government and University Puerto Rico
Carlos ReyCarlos Rey
Baseball Umpire Coordinator at National Federation of Baseball of Puerto Rico and Puerto Rico Winter League Roberto ClementeBaseball Umpire Coordinator at National Federation of Baseball of Puerto Rico and Puerto Rico Winter League Roberto Clemente