Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karelys Cruz Gabriel

Arecibo

Summary

Proactive customer service representative with a focus on team collaboration and time management. Expertise in addressing customer inquiries and resolving issues promptly, ready to support organizational goals and enhance service delivery.

Overview

10
10
years of professional experience

Work History

Retail Stock Associate

Burlington
Manati
10.2025 - Current
  • Stocked shelves with merchandise to enhance store organization and visibility for customers.
  • Assisted customers in locating products and addressing inquiries to improve shopping experience.
  • Maintained cleanliness and orderliness of stockroom and sales floor to ensure efficient operations.

Customer Service Representative

BathTub Guys Refinishing
Kissimmee
01.2023 - 12.2024
  • Managed customer accounts, ensuring accurate and updated information for seamless service.
  • Assisted customers with inquiries, resolving issues to enhance customer satisfaction.
  • Provided product information and recommendations, helping customers make informed purchasing decisions.

Customer Service Representative

Walgreens Pharmacy
Orlando
05.2021 - 08.2022
  • Resolved customer complaints promptly, ensuring satisfaction and retention through excellent service.
  • Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
  • Maintained professional demeanor while engaging with diverse clientele, fostering a positive customer experience.

Medical Assistant

Premier Endocrinlogy
Kissimmee
06.2016 - 02.2021
  • Assisted patients with intake forms and medical history documentation.
  • Managed electronic health records, ensuring accuracy and timely updates.
  • Administered injections, medications and treatments as directed by the physician.

Education

Medical & Phlebotomy License -

Technical Education Center
Saint Cloud, Florida
05-2016

High School Diploma -

Gateway High School
Kissimmee, FL
05-2015

Skills

  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Reliability
  • Team collaboration
  • Time management

Languages

Spanish
Native
Native
English
Proficient (C2)
C2

Timeline

Retail Stock Associate

Burlington
10.2025 - Current

Customer Service Representative

BathTub Guys Refinishing
01.2023 - 12.2024

Customer Service Representative

Walgreens Pharmacy
05.2021 - 08.2022

Medical Assistant

Premier Endocrinlogy
06.2016 - 02.2021

Medical & Phlebotomy License -

Technical Education Center

High School Diploma -

Gateway High School
Karelys Cruz Gabriel