Karem Tavárez
San Juan
Work Preference
Summary
Experienced professional in benefits consulting and administration; client, vendor and people management and customer service focused on strategic solutions. Adept at identifying, designing, recommending, and implementing efficient, innovative business solutions to clients' complex health care challenges. Lead complex client engagements, including managing measurement strategy meetings, annual performance reviews, and providing guidance on data interpretation. Excellent management skills to plan and prioritize work, meet deadlines, and monitor budgets. Strong work ethic and commitment to compliance with professional codes, regulations, and company’s policy.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Health Client Manager
Alight Solutions
Remote
02.2019 - Current
- Oversee client specialists and client relationship with respect to ongoing health, welfare, and savings plan delivery, reporting needs, requirements definitions, implementation and large -scale ad hoc and ongoing projects, and service delivery questions.
- Lead team, financial management process, legislative updates and HRIS processes.
- Monitor SLA’s (Service Level Agreements) and accountable for requirement changes across various aspects of client delivery.
- Collaborate with cross functional teams to develop innovative health & welfare benefits solutions to solve client's business needs.
- Develop and execute the clients annual work plans which includes the current and annual enrollment plan and outsourcing services aligned to the overall benefit strategy.
- Progressive client engagement strategies aimed at improving overall client satisfaction, resulting in increased retention rates (95%).
Health Field Enrollment Regional Team Lead
Alight Solutions
San Juan
09.2018 - 01.2019
- Health Government Plan Vital Enrollment Project
- Overseen eight regional managers and ongoing delivery of Annual Enrollment and other large-scale projects.
- Ensured adequate resources distribution among all locations considering workload for 160 employees across the country.
- Assured timely and accurate service delivery at weekly reporting, defined productivity levels, measured client satisfaction, and internal metric targets.
- Responsible for client satisfaction, domain consulting, requirements creation and maintenance, customer service provisional training, and integration with system development team for Health and Welfare Benefits.
Service And Business Engagement Manager
Risk One Solutions
Guaynabo
08.2016 - 07.2018
- Benchmarked, analyzed, designed, and implemented employee benefit, developed service and engagement strategy for PYMES accounts.
- Independent Consultant, collaborated in scoping process, managed development & design of health & benefits practice.
Health and Benefits Operations Consultant
Willis Towers Watson
San Juan
11.2015 - 07.2016
- Collaborated on global projects and business development.
- Contributed to the overall development of Puerto Rico office health and benefits practice.
- Developed sophisticated benefits design and renewal strategies and drove solutions to address complex client issues.
- Facilitated new client implementation, including client presentations, document review & conducting enrollment meetings.
- Provided value-added consulting expertise on large, sophisticated projects including health and welfare plan design, pricing, funding, and employee contributions strategies, benchmarking studies and negotiations, plan renewals and vendor analysis and client management.
Senior Account Executive/ Benefits Consultant
Aon Hewitt
San Juan
10.2004 - 09.2014
- Developed cost savings initiatives and risk management.
- Overall client, vendor, and account management of key accounts retaining and maintaining business relationship.
- Planned and oversaw annual integrated programs and timely strategic campaigns.
- Managed consulting services using benchmark and utilization data to give recommendations to clients for strategic changes.
- Planned design modeling and renewal strategy include utilization and experience analysis, request for proposals delivery and analysis, benefits harmonization, employee contribution strategy, negotiation, employee presentations, and implementation process.
- Developed customized benefit solutions to meet diverse client needs and enhance employee satisfaction.
- Provided expert consultation on health, wellness, and retirement benefits strategies for clients across various industries.
- Developed wellness initiatives to promote healthy lifestyles among employees, leading to reduced absenteeism and lower healthcare costs.
- Conducted thorough benefits audits to ensure compliance with federal, state, and local regulations.
- Established effective communication channels between employees, HR staff, and benefit vendors for seamless resolution of inquiries or concerns.
- Monitored industry trends to stay current on best practices in benefits design and administration.
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Managed 1.2 M commissions book of business by through establishing and maintaining positive client relationships.
- Designed benefits packages for large group clients up to 10,000 employees by establishing organization's needs, identifying budgetary limitations and proposing innovative methods to cut costs.
Education
Bachelor of Arts - Human Resources Management
NUC University
Master of Arts - Educational Leadership And Management
Northbridge University
06-2027
Skills
- Experience with benefit plan analysis, design, cost savings, and funding strategies
- Skilled in consulting related to pricing, benefit comparisons and benefits harmonization
- Established and executed strategies including benchmarking, plan design, and impact analysis and ensured project progress against established objectives, budgets, timelines & deliverables
- Owns team management, development of domain, client requirements, and operational skills
- Seamlessly collaborated with a global team of colleagues focused on risk mitigation and client delivery
- Strong technical, negotiation, written & verbal communication in Spanish and English
- Eligibility & Enrollment Process
- Client and Vendor Management
- HR and Benefits Compliance
- Outsourcing Operational Processes
- Cost and Utilization Analysis and Forecasting
Certification
- Human Resources and Labor Relations Certification
- Health, Life and Disability Broker License
Timeline
Health Client Manager
Alight Solutions
02.2019 - Current
Health Field Enrollment Regional Team Lead
Alight Solutions
09.2018 - 01.2019
Service And Business Engagement Manager
Risk One Solutions
08.2016 - 07.2018
Health and Benefits Operations Consultant
Willis Towers Watson
11.2015 - 07.2016
Senior Account Executive/ Benefits Consultant
Aon Hewitt
10.2004 - 09.2014
Bachelor of Arts - Human Resources Management
NUC University
Master of Arts - Educational Leadership And Management
Northbridge University