Karina González Robles
Summary
Detail-oriented graduate in Foreign Languages with experience in hospitality and customer service. Developed strong communication, organizational, and relationship-building skills while managing high-volume customer interactions. Maintained professionalism under pressure and collaborated effectively with team members to enhance guest experiences.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Hostess and Server
Chilis
Bayamón
02.2022 - Current
- Managed reservation system to enhance seating efficiency and improve guest flow.
- Collaborated with team members to maximize table turnover during peak hours.
- Ensured guests felt welcomed by greeting them immediately upon arrival.
- Provided menu information and answered guest inquiries
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Caribbean Cinemas
Bayamón
01.2021 - 02.2022
- Processed customer transactions efficiently and accurately at Caribbean Cinemas.
- Handled cash drawer management, ensuring proper cash flow throughout shifts.
- Addressed customer inquiries about movie schedules and ticket options, enhancing customer experience.
- Maintained cleanliness and organization of the concession area during busy shifts.
Education
Bachelor of Arts - Foreign Languages
University of Puerto Rico
Rio Piedras , Puerto Rico 08.2020 - 06.2026
Francisco Oller
Cataño , Puerto RicoSkills
- Cross-cultural communication
- Customer service
- Team collaboration
- Time management
- Guest interaction
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Intermediate (B1)
B1
Timeline
Hostess and Server
Chilis
02.2022 - Current
Cashier
Caribbean Cinemas
01.2021 - 02.2022
Bachelor of Arts - Foreign Languages
University of Puerto Rico
08.2020 - 06.2026
Francisco Oller