KARLA GNOCCHI MARTÍNEZ, CPA, CIA
Vice President, Technical Area Property And Casualty
La Villa De Torrimar, Calle Rey Luis #462 Guaynabo,PR
Summary
Bachelor’s Degree in Business Administration with concentration in accounting. With great agility in the administrative management of human talent, high capacity for analysis, strategic planning, experience in audits, insurance, fraud, customer experience, management, and leadership. Highly knowledgeable in administration, which allows me to participate effectively in decision making, data analysis, management and processing or information
Overview
23
23
years of professional experience
5
5
Certificates
2
2
Languages
4
4
years of post-secondary education
Work History
Vice President, Technical Area Property and Casual
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
San Juan, PR
2020 - Current
- Management of special projects for the analysis and improvement of controls and reorganization of processes and procedures to align them with MAPFRE’s mission and strategies.
- Oversight of strategic technical area projects on an ongoing basis, assessing progress and quality.
- Work with top management to develop tools and techniques to strengthen risk management and internal controls based on the internal audit’s reports and findings.
- Provides input to policy and procedures development to manage risk and exposure for the company.
Vice President, Quality, Control and Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
San Juan, PR
2016 - 2019
- Creation and development of this business Unit.
- Investigation/Fraud Division – Investigation of accidents and theft for fraud suspicious claims. Identified an average of $5 million annually on fraudulent activities on unjustifiable claims prior to payment
- Quality Division – Development of a customer-focused strategy to establish a continuous improvement process to meet our clients’ expectations and improve the customer experience. Designed the NPS® surveys to measure customer satisfaction as well as loyalty. Development of an online complaint platform for tracking, handling, managing, responding to, and reporting customer grievances sooner
- Technical Control Division –Technical reviews of key business processes, such as claims and underwriting to establish compliance with standards and procedures and regulations
Vice President, Internal Audit and Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
San Juan, PR
2012 - 2015
- Reports directly to the CEO, local Audit Committee, and Internal Audit Area in USA
- Planned and performed risk-based auditing in Florida and Puerto Rico
- Audited primarily operations, accounting systems, finance activities, and administrative areas. Includes health, life, Medicare, auto and property and casualty line of business
- Provide independent advice to management on risk mitigation and best practices
- Undertake independent business reviews to identify risks, control failures, value creation opportunities and the key issues/challenges, ensuring they are being addressed and identifying solutions
- Assisted independent certified public accountants in performance of annual review and audit and followed up on Recommendation for appropriate management actions.
- Undertakes independent investigations for frauds and irregularities
Auxiliary Vice President, Internal Audit & Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
SAN JUAN, PR
2009 - 2012
- Reports directly to the CEO, local Audit Committee, and Internal Audit Area in USA
- Planned and performed risk-based auditing in Florida and Puerto Rico
- Audited primarily operations, accounting systems, finance activities, and administrative areas. Includes health, life, Medicare, auto and property and casualty line of business
- Provide independent advice to management on risk mitigation and best practices
- Undertake independent business reviews to identify risks, control failures, value creation opportunities and the key issues/challenges, ensuring they are being addressed and identifying solutions
- Assisted independent certified public accountants in performance of annual review and audit and followed up on Recommendation for appropriate management actions.
- Undertakes independent investigations for frauds and irregularities
Manager, Internal Audit and Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
SAN JUAN, PR
2006 - 2008
- Internal Audit Department and Fraud Unit
- Reports directly to the CEO, local Audit Committee, and Internal Audit Corporate Area in Spain
- Managed completion of planned audits on audit plan, including operational, compliance, information technology, and financial audits for all line of business
- Reviewed records and procedures for accuracy to accomplish objectives and appraise policies and plans under audit review
- Recommendations for improvements of management controls to safeguard MAPFRE’s resources
- Management of the departmental budget to carry out projects and conducted special projects requiring input of the Audit Department
- Coordinated with the independent certified public accountant to minimize external audit fees and maximize overall audit effectiveness
- Undertakes independent investigations for frauds and irregularities
Auditor, Internal Audit Department
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
San Juan, PR
2004 - 2005
- Performing audit procedures including developing testing criteria, reviewing, and analyzing evidence, and documenting Company processes and procedures
- Identifying and documenting audit issues and recommendations using independent judgment concerning areas being reviewed
- Preparing audit planning documentation, participating in walkthroughs, and assessing the internal control environment through control and substantive testing
Senior Auditor
ERNST & YOUNG, LLP
San Juan, PR
2002 - 2004
- Perform, plan, and supervise financial audit engagements
- Preparation of financial statements, related notes and carried out administrative matters
- Provide clients with business recommendations to improve internal control
In Charge /Supervising Senior Auditor
MARTINEZ MARCHAND, P.S.C.
SAN JUAN, PR
2000 - 2001
- Audited financial statements of publicly traded companies
- Proposal for the adjustments of International Accounting Standard and GAAP
- Drafting of audit reports
- Carried out agreed upon procedures, reviews, and compilations
Skills
Policy and procedure development
Certification
Certified Public Accountant (CPA)|
Education
Bachelor Degree - Business Administration With Concentration in Accounting
UNIVERSITY oF PUERTO RICO
RIO PIEDRAS 1994 - 1998
Affiliations
Colegio de Contadores Públicos Autorizados
American Institute of CPA (AICPA)
The Institute of Internal Auditors (IIA)
Association of Certified Fraud Examiner (ACFE)
Member of the Property and Casualty Anti-Fraud Committee from ACODESE 2009-2016
Member of the Life and Health Anti-Fraud Committee from ACODESE 2009-2016
Timeline
Vice President, Technical Area Property and Casual
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
2020 - Current
Vice President, Quality, Control and Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
2016 - 2019
Vice President, Internal Audit and Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
2012 - 2015
Certification in Risk Management Assurance (CRMA)|
01-2012
Certified Information Technology Professional (CITP)|
01-2012
Auxiliary Vice President, Internal Audit & Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
2009 - 2012
Manager, Internal Audit and Fraud
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
2006 - 2008
Miscellaneous Insurance License (until 2011)
03-2005
Certified Internal Auditor (CIA)|
01-2005
Auditor, Internal Audit Department
MAPFRE PRAICO INSURANCE COMPANY OF PUERTO RICO
2004 - 2005
Senior Auditor
ERNST & YOUNG, LLP
2002 - 2004
Certified Public Accountant (CPA)|
01-2001
In Charge /Supervising Senior Auditor
MARTINEZ MARCHAND, P.S.C.
2000 - 2001
Bachelor Degree - Business Administration With Concentration in Accounting
UNIVERSITY oF PUERTO RICO
1994 - 1998
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