Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karla Santos Perez

Carolina

Summary

Dynamic professional with experience at Hard Rock Casino, excelling in customer service and team collaboration. Proven ability in vehicle operation and delivery documentation, enhancing efficiency and customer satisfaction. Recognized for innovative problem-solving and adaptability in fast-paced environments, consistently achieving positive outcomes and fostering strong relationships with clients.

Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience
2010
2010
years of post-secondary education

Work History

Airport Baggage Driver

Baggage
Tampa
12.2024 - 08.2025

Drive bag to the terminal

  • Logged deliveries, drop-off times and special conditions in company system.

Cashier

Rainbow
Tampa
05.2020 - 08.2025
  • Processed customer transactions accurately and efficiently at a busy retail environment.
  • Handled cash register operations, including cash, credit, and gift card payments.
  • Assisted customers with inquiries and provided product recommendations when needed.

Costume Assistant

Sam’s club
Tampa
01.2017 - 10.2020
  • Costume Services
  • Sales
  • Assisted customers with product selection and provided detailed information.
  • Managed cash register transactions and processed customer payments accurately.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to restock shelves and display products effectively.
  • Handled customer inquiries and resolved issues with professionalism and efficiency.

Public Space

Hard Rock Casino
Tampa
11.2017 - 08.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Respiratory Therapy

Popac
08.2008 - 12.2010

Segundo Ruiz Belvi
Hormiguero, Puerto Rico

Skills

  • Vehicle operation
  • Route navigation
  • Load management
  • Delivery documentation
  • Customer service
  • Effective communication
  • Team collaboration
  • Adaptability
  • Relationship building
  • Flexible schedule
  • Customer consultation
  • Customer engagement
  • Sales strategy
  • Customer needs assessment
  • Merchandising

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Airport Baggage Driver

Baggage
12.2024 - 08.2025

Cashier

Rainbow
05.2020 - 08.2025

Public Space

Hard Rock Casino
11.2017 - 08.2019

Costume Assistant

Sam’s club
01.2017 - 10.2020

Respiratory Therapy

Popac
08.2008 - 12.2010

Segundo Ruiz Belvi
Karla Santos Perez