Karla I Guilfu Acevedo
Caguas
Summary
Versatile worker with experience in diverse environments including: customer service, restaurant/food industry, sales associate, teaching, team work and communications field. Would be described as a fast learner that always makes sure that I'm of service.
Overview
10
10
years of professional experience
Work History
Lead Waitress
Bori Vegan
Guaynabo
08.2020 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Greeted new customers, discussed specials and took drink orders.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Model
G Models
San Juan
10.2018 - Current
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Yoga Instructor
Self-employed
Gurabo
05.2020 - 12.2020
- Led up to 4 classes per week.
- Maintained positive relationships with class members through personalized and knowledgeable service.
Professional Volleyball Player
Universidad Ana G. Mendez
Cupey
08.2016 - 12.2019
- Contributed to team success by being best possible player and collaborating with teammates to accomplish common goals.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
Sales Associate
Ropa Deportiva PR
Cupey
01.2018 - 08.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Master of Arts - Counseling Psychology
Universidad Ana G. Mendez Recinto De Gurabo
Gurabo, Puerto Rico Bachelor of Arts - Psychology
Universidad Ana G. Mendez Recinto Gurabo
Gurabo, Puerto Rico 05.2020
Skills
- Upselling and Cross Selling
- Verbal and Written Communication
- Customer Service and Rapport
- Team Player
- Public Relations Strategies
- Microsoft Office
- Public Speaking
- Microsoft PowerPoint
- Flexible and Adaptable
- Online teaching
- Teaching skills
- Competitive
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Lead Waitress
Bori Vegan
08.2020 - Current
Yoga Instructor
Self-employed
05.2020 - 12.2020
Model
G Models
10.2018 - Current
Sales Associate
Ropa Deportiva PR
01.2018 - 08.2018
Professional Volleyball Player
Universidad Ana G. Mendez
08.2016 - 12.2019
Master of Arts - Counseling Psychology
Universidad Ana G. Mendez Recinto De Gurabo
Bachelor of Arts - Psychology
Universidad Ana G. Mendez Recinto Gurabo