Summary
Work History
Education
Skills
Languages
Work Availability
Timeline
References
Model and Beauty Queen
References
Model and Beauty Queen
Overview
Generic
KARYME V. MERCEDES CASTILLO

KARYME V. MERCEDES CASTILLO

San Germán

Summary

Serviced-focused dedicated to delivering positive customer experiences to promote loyalty. Leader with sound judgment, good planning abilities and interpersonal communication strengths. Adaptive and deadline-oriented consistently executes and completes multiple tasks in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Medical Billing Assistant

DR. VARGAS SOTO, ORTOPEDA ESPINAL
10.2021 - Current
  • Bill medical plans, contact medical plans, archive communication and documents and keep reports up to date.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Verified insurance of patients to determine eligibility.

Recreational Leader

INSTITUTE DON GERMAN CARABALLO
05.2022 - 02.2023
  • Entertain patients with mental disabilities, help them get out of their routine, exercise, create crafts, among others.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.

PSYCHOGERONTOLOGICAL CARE SERVICES

MAYAGUEZ
10.2022 - 12.2022
  • Create tables of patients and employees, update patient records, make orientation calls, create Excel table on employee itineraries, among others.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Managed over 30 calls per day.

Administrative Assistant

LABORATORY IRIZARRY GUASH
10.2021 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Managed over 100 patients in 4 hour shift.

Cashier

SUPERMARKET SELECTOS
06.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Attended over 100 clients per day.

CUSTOMER SERVICE/Shop Seller

SUBWAY
05.2020 - 06.2020
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Attended over 50 clients per day.

CUSTOMER SERVICE/Shop Seller

REX CREAM
02.2019 - 06.2019
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Managed over 50 clients per day.

Customer Service Representative

TU ESQUINA ESTUDIANTIL
09.2018 - 12.2018
  • Create university and high school projects in Microsoft office programs: Publisher, Word, Power Point and Excel.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Made over 25 projects per day.

Education

ELEMENTARY AND MIDDLE SCHOOL -

ACADEMIA SAN AGUSTÍN Y ESPÍRITU SANTO
Puerto Rico
05.2015

HIGH SCHOOL -

LUIS NEGRÓN LÓPEZ
Puerto Rico
05.2019

Bachelor of Business Administration - Department of Business Administration, HR

UNIVERSITY OF PUERTO RICO RECINTO AT MAYAGEZ
Puerto Rico
05.2025

Skills

  • Bilingual
  • Leadership
  • Organized
  • Punctual
  • Customer service
  • Cash register
  • Work under pressure
  • Organization and Time Management
  • Multitasking
  • Conflict Resolution
  • Relationship Building
  • Decision-Making
  • Verbal Communication
  • Multitasking Abilities
  • Dependable and Responsible
  • Microsoft Office
  • Analytical and Critical Thinking
  • Data Entry
  • Task Prioritization
  • Networking
  • Friendly, Positive Attitude
  • Problem Resolution
  • Teamwork and Collaboration
  • Written Communication
  • Flexible and Adaptable
  • Planning and Coordination

Languages

Spanish
Native language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PSYCHOGERONTOLOGICAL CARE SERVICES

MAYAGUEZ
10.2022 - 12.2022

Recreational Leader

INSTITUTE DON GERMAN CARABALLO
05.2022 - 02.2023

Medical Billing Assistant

DR. VARGAS SOTO, ORTOPEDA ESPINAL
10.2021 - Current

Administrative Assistant

LABORATORY IRIZARRY GUASH
10.2021 - 01.2022

Cashier

SUPERMARKET SELECTOS
06.2020 - 06.2021

CUSTOMER SERVICE/Shop Seller

SUBWAY
05.2020 - 06.2020

CUSTOMER SERVICE/Shop Seller

REX CREAM
02.2019 - 06.2019

Customer Service Representative

TU ESQUINA ESTUDIANTIL
09.2018 - 12.2018

ELEMENTARY AND MIDDLE SCHOOL -

ACADEMIA SAN AGUSTÍN Y ESPÍRITU SANTO

HIGH SCHOOL -

LUIS NEGRÓN LÓPEZ

Bachelor of Business Administration - Department of Business Administration, HR

UNIVERSITY OF PUERTO RICO RECINTO AT MAYAGEZ

References

Cuando sean requeridas.

Model and Beauty Queen

Miss Petite Puerto Rico 2021

Miss Petite Mesoamérica Puerto Rico 2022

References

When needed. 

Model and Beauty Queen

Miss Petite Puerto Rico 2021

Miss Petite Mesoamérica Puerto Rico 2022

Overview

5
5
years of professional experience

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KARYME V. MERCEDES CASTILLO