Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathlean Dejesus

Utuado

Summary

Well-rounded professional with front desk reception and customer service experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Bilingual – Fluent in English and Spanish. Capable of working as a team member and independently to meet goals and objectives. Well-organized, manage time and priorities in multi-task environments. Communication Platforms – Teams. Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Alorica/ CVS Caremark
01.2024 - 02.2025
  • Provided exceptional customer support by effectively addressing inquiries and resolving issues related to prescription medications.
  • Utilized strong communication skills to enhance customer satisfaction and ensure timely resolution of concerns.
  • Maintained detailed documentation of customer interaction to support quality assurance and continuous improvement efforts.
  • Collaborated with cross-functional teams to improve processes and deliver a seamless customer experience.

Package Handler

Amazon
10.2023 - 01.2024
  • Loaded materials and products onto package processing equipment.
  • Delivered packages and provided exemplary customer service.
  • Documented product, packaging, and order information on specific forms and records.
  • Adhered to safety, quality, and production standards and met established deadlines.
  • Worked effectively in a fast-paced, high demand environment.

Part Stage

Food Sciences
01.2018 - 05.2023
  • Packed food on assembly line and labeled packages properly.
  • Assembled, cleaned, and sanitized dirty parts from production line.
  • Worked efficiently to meet production and schedule requirements.

Cashier / Prep Cook / Customer Service

Compass Group
01.2017 - 01.2018
  • Served as direct point of contact and delivered excellent customer service with a positive attitude.
  • Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
  • Set up and maintained salad bar and adhered to health and safety standards.

Cashier / Customer Service

Domino's Pizza
06.2016 - 12.2016
  • Offered fast and friendly service, operated cash register, took orders, accepted payments, and maintained the overall appearance and cleanliness of work area.
  • Ensured accuracy of cash drawer and followed policies and procedures.
  • Worked in a professional, team-oriented manner and interacted with diverse customers and staff.

Front Desk Receptionist / Customer Service

Motel Budget Inn
05.2016 - 09.2016
  • Checked guests in and out, assigned rooms, and responded to guest questions on hotel services and other matters.
  • Entered accurate data into systems, prepared invoices, and processed payments.
  • Maintained an inviting atmosphere and kept work area organized.

Education

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2024

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology

Timeline

Customer Care Representative

Alorica/ CVS Caremark
01.2024 - 02.2025

Package Handler

Amazon
10.2023 - 01.2024

Part Stage

Food Sciences
01.2018 - 05.2023

Cashier / Prep Cook / Customer Service

Compass Group
01.2017 - 01.2018

Cashier / Customer Service

Domino's Pizza
06.2016 - 12.2016

Front Desk Receptionist / Customer Service

Motel Budget Inn
05.2016 - 09.2016

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy
Kathlean Dejesus