Katia García Torres
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Operations Manager - Insurance
Marsh Saldaña, Inc.
01.2021 - Current
- Assessed departmental performance metrics regularly, identifying areas of opportunity for continuous improvement initiatives.
- Played a critical role in resolving complex claims disputes through expert negotiation skills, ultimately protecting company interests.
- Oversaw day-to-day operations of the insurance department while maintaining strict adherence to internal policies and procedures.
- Improved operational efficiency by streamlining insurance processes and implementing automation tools.
- Drove strategic planning efforts alongside executive leadership team members to ensure alignment with organizational objectives.
- Collaborated with senior management to establish annual budgets and financial targets, contributing to profitability goals.
- Developed and implemented risk management strategies, minimizing potential losses for the company.
Administrator- Insurance Operations
Marsh Saldaña, Inc.
01.2017 - 01.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
Self-Management Facilitator
Hogar Nueva Mujer Santa Maria de la Merced Inc.
12.2011 - 09.2015
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Education
Master's in Business Administration - Finances
Universidad Ana G. Mendez
Gurabo, Puerto Rico06.2024
Bachelor of Science in Public Health - Health Services Management
Universidad Ana G. Mendez
Gurabo, Puerto Rico06.2018
Skills
- Operational Efficiency
- Staff Development
- Workflow Optimization
- Underwriting knowledge
- Quality Assurance
- Process Improvements
References
Letters of recommendation and references available upon requested.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Operations Manager - Insurance
Marsh Saldaña, Inc.
01.2021 - Current
Administrator- Insurance Operations
Marsh Saldaña, Inc.
01.2017 - 01.2020
Self-Management Facilitator
Hogar Nueva Mujer Santa Maria de la Merced Inc.
12.2011 - 09.2015
Master's in Business Administration - Finances
Universidad Ana G. Mendez
Bachelor of Science in Public Health - Health Services Management
Universidad Ana G. Mendez
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