Katiamicelys Otero Robles
Rio Grande
Summary
Enthusiastic professional eager to contribute to business success with multitasking and time management abilities. Expert at balancing operational management with high-quality customer service.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
Raices del Yunque
Rio Grande, PR
04.2021 - Current
- Prepared balloon arrangements for wholesale distribution, ensuring quality and efficiency.
- Processed and prepared orders for efficient distribution.
- Managed merchandise inventory to ensure optimal stock levels and efficient product availability.
- Ensured a clean and organized workspace, supporting operational effectiveness.
Customer service
Peccas Helado Artesanal
04.2019 - 12.2019
- Provided exceptional customer service by greetingand serving orders, while also managing inventory and maintaining equipment
Butler Services Agent
The St. Regis Bahia Beach Hotel
04.2017 - 08.2017
- Coordinated guest requests by liaising with various departments to ensure timely service.
- Provided personalized service to guests throughout their stay at the luxury resort
- Anticipated the guest needs and preferences to enhance overall experience.
Front Desk Agent
El Yunque National Forest, El Portal Visitor Center
Rio Grande
04.2014 - 06.2014
- Educated visitors on forest conservation, managed attendance records, and facilitated communications.
Municipality of Rio Grande, Tourism Office
09.2010 - 12.2010
- Answer calls, complete paperwork.
Felix Sanchez Cruz Elementary School
06.2010 - 06.2010
- Answer calls, prepare all necessary paperwork.
Education
Bachelor - Cultural Tourism
University of Puerto Rico at Carolina
Associate Degree - Tourism and Hospitality
National University College
Skills
- MS Office proficient
- Leadership skills
- Effective team player
- Service-oriented
- Responsible
- Reliable
- Dedicated to work
- Flexible
- Adaptable
- Customer Relationship Management
- Inventory Management
- Communication Skills
- Problem Solving
References
Available upon request.
Languages
- Spanish
- English
Timeline
Warehouse Associate
Raices del Yunque
04.2021 - Current
Customer service
Peccas Helado Artesanal
04.2019 - 12.2019
Butler Services Agent
The St. Regis Bahia Beach Hotel
04.2017 - 08.2017
Front Desk Agent
El Yunque National Forest, El Portal Visitor Center
04.2014 - 06.2014
Municipality of Rio Grande, Tourism Office
09.2010 - 12.2010
Felix Sanchez Cruz Elementary School
06.2010 - 06.2010
Bachelor - Cultural Tourism
University of Puerto Rico at Carolina
Associate Degree - Tourism and Hospitality
National University College