Melissa Gutierrez
Guayama
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
20
20
years of professional experience
Work History
Administrative Supervisor
True Guard Security
Guayama
06.2015 - Current
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Organized meetings between managers and other departments as needed to coordinate operations.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Assisted with the development of new processes for improving efficiency within the department.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
- Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
- Assigned tasks to team members while establishing objectives and targets.
- Issued work schedules, duty assignments and deadlines for Security staff.
Production Line Worker
Striker Puerto Rico
Arroyo
01.2010 - 11.2015
- Assembled components to produce finished products.
- Inspected parts for defects or discrepancies.
- Performed quality control checks on assembled items.
- Monitored production output and adjusted accordingly.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Cleaned work areas regularly to ensure a safe working environment.
- Adhered to strict safety guidelines while operating machinery.
- Collaborated with team members to meet daily production goals.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
Unarmed Security Officer
Rakia Security
01.2013 - 08.2015
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
- Provided customer service assistance in resolving conflicts or disputes.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
Secretary
Dept. Obras Publicas
Guayama
03.2005 - 07.2010
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
Associate of Applied Science - Secretarial Studies And Office Administration
Instituto Tecnológico De Puerto Rico
Guayama06-2009
Skills
- Task Delegation
- Compliance Monitoring
- Scheduling expertise
- Workload prioritization
- Document Management
- Information Management
- Customer Service
- Problem-solving abilities
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Administrative Supervisor
True Guard Security
06.2015 - Current
Unarmed Security Officer
Rakia Security
01.2013 - 08.2015
Production Line Worker
Striker Puerto Rico
01.2010 - 11.2015
Secretary
Dept. Obras Publicas
03.2005 - 07.2010
Associate of Applied Science - Secretarial Studies And Office Administration
Instituto Tecnológico De Puerto Rico
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