Keila Nicole Coreano Segarra
Caguas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Production Worker
Sofrito Moralito Inc.
01.2013 - Current
- Exhibited computer skills in Excel and Microsoft Word to create and maintain import files.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Worked effectively in fast-paced environments.
CUSTOMER SERVICE ASSOCIATE
WALMART
02.2021 - 08.2022
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise throughout the store.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Learned duties for various positions and provided backup at key times.
- Operated various types of material handling equipment safely including pallet jacks and hand trucks to move heavy loads throughout the store.
Education
Bachelor's degree - Business Administration (Management)
NUC University
Skills
- Customer service excellence
- Sales and Retail Experience
- Teamwork and Communication
- Computer Skills
- Cash Handling
- Work Ethic and Integrity
- Punctual and Dependable
- Problem-solving skills
- Worksite safety
- Patience and Empathy
Additionalinformation
Fluent in Spanish and English, Proficient in Microsoft Office (Word, Excel, PowerPoint)
Timeline
CUSTOMER SERVICE ASSOCIATE
WALMART
02.2021 - 08.2022
Production Worker
Sofrito Moralito Inc.
01.2013 - Current
Bachelor's degree - Business Administration (Management)
NUC University
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