Keishamarie Cancel
Mayaguez
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vitamin World
Mayaguez, PR
09.2024 - Current
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Assisted customers with product selection and resolving complaints.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assistant Brand Leader
Valija Gitana
Mayaguez
02.2022 - Current
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
Banquet Waiter
Rincón Beach Resort
Mayaguez
05.2014 - 01.2024
- Provided training to new waitstaff on proper customer service techniques and expectations.
- Organized parties or other special events within the restaurant as requested.
- Demonstrated ability to lead and motivate restaurant staff in providing exceptional customer service.
Education
Bachelor of Arts (B.A.) - Sociology
University Of Puerto Rico
MayaguezSkills
- Data-driven decision-making
- Customer service
- Team building
- Sales strategies
- Market Analysis
- Brand positioning
- Competitor analysis
Certification
Education AB - Personalize Work Shops of the Academy of Baristas of Puerto Rico
References
References available upon request
Languages
- English, Native
- Spanish, Native
Timeline
Vitamin World
09.2024 - Current
Assistant Brand Leader
Valija Gitana
02.2022 - Current
Banquet Waiter
Rincón Beach Resort
05.2014 - 01.2024
Bachelor of Arts (B.A.) - Sociology
University Of Puerto Rico
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