Keishla Rosario
Aguadilla
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in complaint handling and relationship building. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in social selling, resulting in increased loyalty and repeat business. Committed to delivering exceptional service and fostering positive client relationships.
Overview
2026
2026
years of professional experience
Work History
Salesperson
Monat
05.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Handled cash transactions and processed returns, ensuring adherence to company policies.
- Maintained product knowledge to assist customers in making informed decisions.
- Collaborated with team members to improve customer service processes and enhance overall satisfaction.
- Addressed customer complaints with empathy, aiming for quick resolutions to enhance loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Language Translator
AromaticHugs
2023 - 2024
- Translated documents between English and Spanish, ensuring cultural nuances were accurately conveyed.
- Collaborated with team members to streamline translation processes, enhancing overall project efficiency.
- Reviewed and edited translations for grammatical accuracy and consistency across multiple projects.
- Assisted in developing terminology databases to standardize language usage within company materials.
- Conducted research on industry-specific terminology to ensure precise translations in technical documents.
- Performed proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Enhanced translation accuracy by utilizing advanced language tools and resources.
- Delivered simultaneous interpretation services during conferences, fostering smooth communication between speakers and attendees.
- Developed strong relationships with clients by providing clear communication and consistently exceeding expectations in terms of both quality and turnaround times.
Janitorial Supervisor
Jani Clean
2019 - 2020
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective janitorial techniques and equipment usage.
- Coordinated inventory management, maintaining adequate stock of cleaning supplies and tools.
- Implemented efficient scheduling for staff, optimizing workflow across multiple locations.
Customer Service Representative
Walmart
2017 - 2019
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Handled cash transactions and processed returns, ensuring adherence to company policies.
- Maintained product knowledge to assist customers in making informed decisions.
- Collaborated with team members to improve customer service processes and enhance overall satisfaction.
- Addressed customer complaints with empathy, aiming for quick resolutions to enhance loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate - Pharmacy Technician
Universidad Ana G. Mendez
AguadillaSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Product description
- Complaint handling
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Salesperson
Monat
05.2024 - Current
Language Translator
AromaticHugs
2023 - 2024
Janitorial Supervisor
Jani Clean
2019 - 2020
Customer Service Representative
Walmart
2017 - 2019
Associate - Pharmacy Technician
Universidad Ana G. Mendez
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