Keliana Colon
Bayamon
Summary
Highly motivated and detail-oriented professional. Demonstrates strong skills in customer service and data analysis with a focus on delivering results and exceeding expectations. Adept at managing multiple tasks efficiently while maintaining high standards of quality and professionalism. A collaborative team player with excellent communication skills, committed to continuous learning and contributing to organizational success.
Overview
27
27
years of professional experience
Work History
Laboratory Specialist
Cannalytics Bioscience Labs
Guaynabo, PR
08.2017 - Current
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Developed new testing methods for more accurate results, driving improvements in diagnosis and treatment plans.
- Oversaw daily lab activities by creating schedules and assigning tasks efficiently while meeting project deadlines successfully.
- Facilitated effective communication within the lab and with external collaborators, enhancing project coordination and overall success.
- Collaborated in the creation of SOP’s and their implementation
- Analysed and revised data to create Certificates of analyses for products.
- Testing of mycotoxins
General Manager
Uluwatu Surf Shop
Bayamon, PR
08.2004 - 04.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Chemistry Tutor
Self Employed
San Juan, PR
08.2004 - 07.2010
- Enhanced student comprehension by simplifying complex chemistry concepts and breaking them down into easily digestible parts.
- Encouraged critical thinking in students through challenging questions that prompted deeper analysis of chemical concepts.
- Promoted collaboration among peers during group activities designed to enhance practical understanding of theoretical concepts.
- Fostered a positive atmosphere conducive to productive learning by consistently displaying enthusiasm about the subject matter at hand.
Summer Employee
Administración Sistemas de Retiro
San Juan, PR
06.1997 - 07.2004
- Upheld high standards of professionalism while representing the company at all times during interactions with clients or colleagues on job sites.
- Strengthened company reputation through exceptional customer service when interacting with clients on-site or during inquiries about project progress or issues.
- Received positive feedback from supervisors for strong work ethic and attention to detail in completing tasks.
- Improved worksite safety by consistently adhering to established protocols and guidelines.
Education
Took Advance Chemistry Courses Towards Bachelors - Chemistry
Universidad de Puerto Rico
San Juan, PR08.2013
Skills
- Fully bilingual/fluent in English and Spanish
- Client Relationship Management – Experience in supporting and guiding clients through complex processes
- Case Management – Ability to manage multiple cases, maintain case notes, and track progress
- Problem-Solving – Skill in assessing situations and providing resolutions efficiently
- Communication Skills – Strong verbal and written communication, especially in dealing with clients and internal teams
- Attention to Detail – Precision in handling sensitive client data and paperwork
- Time Management – Proven ability to manage a workload and meet deadlines
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Laboratory Specialist
Cannalytics Bioscience Labs
08.2017 - Current
General Manager
Uluwatu Surf Shop
08.2004 - 04.2012
Chemistry Tutor
Self Employed
08.2004 - 07.2010
Summer Employee
Administración Sistemas de Retiro
06.1997 - 07.2004
Took Advance Chemistry Courses Towards Bachelors - Chemistry
Universidad de Puerto Rico