Kelvin E. Ríos Santiago
Caguas
Summary
Dynamic professional with extensive experience at Wendy’s, excelling in team collaboration and customer service. Proven ability in financial analysis and project management, driving operational efficiency. Bilingual in English and Spanish, adept at maintaining quality control and enhancing customer satisfaction in fast-paced environments. Strong analytical thinker committed to achieving results.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Wendy’s
05.2024 - 01.2025
- Supervised personnel and managed daily store operations
- Scheduled shifts and handled conflict resolution
- Maintained quality control and customer satisfaction
Crew Member
Wendy’s
08.2023 - 05.2024
- Delivered efficient customer service and food preparation
- Contributed to team productivity and service targets
Commercial Production Assistant
Caguas Coop
06.2022 - 06.2022
- Supported the planning and execution of television production projects
- Maintained a clean work environment at all times.
- Performed general office duties such as answering phones, filing paperwork.
- Managed inventory of props, costumes, and other materials.
- Kept records of daily production activities.
Education
BBA - Accounting
Ana G Mendez
6XRV+Q6H, Rio Grande Road, Juncos, Gurabo 0077705-2026
BBA - Computer Engineering Coursework
Ana G Mendez
6XRV+Q6H, Rio Grande Road, Juncos, Gurabo 00777High School Diploma -
Jose Gautier Benitez
Avenida José Gautier Benítez Caguas, 00725, PuertoSkills
- Advanced Excel skills (PivotTables, complex formulas, data analytics)
- Financial analysis
- Problem solving
- Customer service
- Team collaboration
- Project management
- Time management
- Staff development
- Cash handling
- Inventory management
- Inventory control
- Experience with QuickBooks, SAGE 50 and Wave Accounting
- Basic programming knowledge (C)
- Proficient in Microsoft Office and Google Workspace
- Familiarity with business management software
- Strong written and oral communication
- Analytical thinking and reading comprehension
- Fully bilingual in English and Spanish
- Sales monitoring
- Revenue benchmarks
- Data management
- Accounting principles
- Team player with adaptability in fast-paced environments
References
(787) 792-2001, Available upon request
Community Service
Municipality of Caguas, Community Service Volunteer, Completed high school community service requirements
Timeline
Shift Supervisor
Wendy’s
05.2024 - 01.2025
Crew Member
Wendy’s
08.2023 - 05.2024
Commercial Production Assistant
Caguas Coop
06.2022 - 06.2022
BBA - Accounting
Ana G Mendez
BBA - Computer Engineering Coursework
Ana G Mendez
High School Diploma -
Jose Gautier Benitez
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