Kelvin Yambó Sánchez
Bayamón
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Food Industry
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Mechanic Engineering -
Universidad Politécnica
San Juan, Puerto Rico08.2014
Highschool Diploma -
Escuela Libre De Música Ernesto Ramos Antonini
San Juan, Puerto Rico05.2004
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Money handling abilities
Microsoft Excel
AutoCad
Follow-up skills
Prioritization
Staff Training
Microsoft PowerPoint
Technical Support
Quality Control
Product Sales
Communication Skills
Tengo una actitud positiva, responsable, con excelentes relaciones interpersonales. Me destaco por el buen trabajo en equipo, la rápida toma de decisiones y el execelente manejo de la presión.
Languages
Spanish, English
Native language
Timeline
Customer Service Representative
Food Industry
01.2015 - Current
Mechanic Engineering -
Universidad Politécnica
Highschool Diploma -
Escuela Libre De Música Ernesto Ramos Antonini
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