Kemuel Martinez-Sauri
Guaynabo
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
pizza hut
guaynabo
09.2023 - Current
- Resolved customer complaints with calm, friendly communication.
- Answered Pizza Hut phone orders and clarified menu options for customers.
- Entered carryout and delivery orders into the POS system accurately.
- Coordinated with kitchen staff to confirm order changes and timing.
- Processed cash, card, and mobile payments at front counter.
- Supported delivery drivers with order checks and handoff preparation.
Customer Service Representative
church's chicken
guaynabo
10.2021 - 10.2023
- Resolved guest concerns using calm communication and active listening.
- Processed food and drink orders accurately through point-of-sale system, ensuring timely service.
- Greeted guests and answered menu questions using friendly restaurant service standards.
- Answered questions about menu items and made recommendations when requested.
- Relayed special requests and changes to kitchen staff, enhancing guest satisfaction and meal customization.
- Supported restaurant service team during busy meal periods and rushes.
- Maintained updated knowledge of menu items, garnishes, ingredients, and preparation methods to provide informed recommendations.
Education
Certificate of Technical Studies - Stylist
Adec College
San Juan, pr 08.2020 - 05.2022
Esc. Josefina Barcelo
Guaynabo, PRSkills
- Point-of-sale operation
- Payment processing
- Phone order taking
- Menu navigation
Timeline
Customer Service Representative
pizza hut
09.2023 - Current
Customer Service Representative
church's chicken
10.2021 - 10.2023
Certificate of Technical Studies - Stylist
Adec College
08.2020 - 05.2022
Esc. Josefina Barcelo