Kendry Chaparro Montilla
Fajardo
Summary
Personable Head Bartender with 10 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
10
10
years of professional experience
Work History
Bartender/Trainer
Boardriders
10.2021 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and monitored new bartenders use of tools and equipment.
- Observed and evaluated new bartenders work to determine progress, provide feedback, and make suggestions for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Bar Supervisor
Mare By St. Claires Collection
02.2018 - 03.2020
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Worked with distributors to add new products to bar menu.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Designate Trainer Bartender
The Cheesecake Factory
08.2013 - 07.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized training plans to achieve staff readiness.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Recruited and trained new members of guest service team.
Head Bartender
NCL
02.2016 - 01.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Established goals for courses with organized outlines and detailed lessons.
Education
Business Administration And Management
Universidad Del Sagrado Corazon
San Juan05.2010
High School Diploma -
Colegio San Ignacio De Loyola
San Juan05.2008
Skills
- Inventory Management
- Mentoring Abilities
- Performance Evaluation
- Expert Mixology
- Hygiene and Sanitation
- Menu Development
- Team Leadership
- Bar Equipment Knowledge
- Recipe Creation
- Customer Service Excellence
- Alcohol Safety Regulations
- Staff Training
- Employee Coaching
- Quality Control
- Food Safety Training
- Classroom Management
Timeline
Bartender/Trainer
Boardriders
10.2021 - Current
Bar Supervisor
Mare By St. Claires Collection
02.2018 - 03.2020
Head Bartender
NCL
02.2016 - 01.2018
Designate Trainer Bartender
The Cheesecake Factory
08.2013 - 07.2018
Business Administration And Management
Universidad Del Sagrado Corazon
High School Diploma -
Colegio San Ignacio De Loyola
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