Kenia Navarro Rios

• Spearheaded digital transformation initiatives for a diverse clientele, analyzing their IT infrastructure and recommending tailored solutions to streamline operations and enhance efficiency.
• Conducted in-depth cybersecurity assessments for medium-sized enterprises, identifying vulnerabilities and designing robust defense mechanisms to safeguard against potential cyber threats.
• Advised clients on IT infrastructure upgrades and optimizations, conducting thorough assessments of existing systems and proposing cost-effective solutions to improve performance and scalability.
• Collaborated with cross-functional teams to develop customized software solutions tailored to client's specific business needs, ensuring seamless integration and user adoption.
• Provided ongoing technical support and troubleshooting for clients, resolving complex issues promptly to minimize downtime and optimize productivity.
• Delivered comprehensive training sessions for end-users on new technologies and software applications, empowering them to leverage tools effectively and maximize ROI.
• Assisted senior consultants in conducting research and analysis on industry trends and emerging technologies, contributing valuable insights to client projects.
• Supported the development and testing of prototype software solutions, gaining hands-on experience with programming languages and development frameworks.
• Participated in client meetings and presentations, helping to communicate technical concepts clearly and concisely to non-technical stakeholders.
• Contributed to the creation of project documentation, including requirements specifications, technical design documents, and user manuals, ensuring clarity and accuracy throughout the project lifecycle.

• Currently working on a Project with E-Cycling for new network system and a cyber security governance.

• Managed a team of 3 employees, supervising, training, and professional growth of employees.
• Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Managed on-site evaluations, internal audits, and customer surveys.
• Oversaw daily operations to ensure high levels of productivity.
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Supervised work of contracted employees to keep them on task for timely completion.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and maintained courteous and effective working relationships. Developed team communications and information for meetings.
• Led projects and analyzed data to identify opportunities for improvement.
• Used critical thinking to break down problems. evaluate solutions and make decisions.

• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
• Created cybersecurity best practice communications to educate staff against known threats and potential attack vectors.
• Collaborated with third-party payment card industry (PCI) compliance partners.
• Designed company-wide policies to align operations with Center for Internet Security (CIS) standards.
• Directed in-house cyber security auditing program to detect flaws and weaknesses. Selected and installed company security solutions.
• Monitored the Use of data files and regulated access to protect secure information.
• Encrypted data and erected firewalls to protect confidential information.
• Monitored computer virus reports determining when to update virus protection systems.
• Developed plans to safeguard computer files against modification, destruction, or disclosure.
• Performed risk analyses to identify appropriate security countermeasures.
• Reviewed violations of computer security procedures and developed mitigation plans.
• Conducted security audits to identify vulnerabilities.
• Recommend improvements in security systems and procedures.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Configured new systems and protocols according to strict company guidelines and employee preferences.
• Implemented firewalls, two-factor authentication, and antivirus software for networks supporting 1 to 60 users.

• Provided system acceptance reviews for installed systems, verifying compliance with applicable performance metrics and compatibility expectations.
• Supported informal and formal test events such as load file stability events and other customer-driven activities.
• Completed technical reviews of existing systems and suggested updates or changes.
• Coached telecommuting employees on the best methods to handle network problems at locations.
• Implemented new network infrastructure at Teselta with a cost of $275,000 in 25 days.

• Implemented new network infrastructure at John Deere with a cost of $35,000 in 20 days.
• Implemented the new network system with VOIP at Teselta, John Deere and Juana Diaz.
• Implemented a new network system at BMC (Baeza Machinery Company) in the Dominican Republic at $60,000.
• Help with the implementation at Power Depot in Florida for SAP whit a cost of $200,000.
• Implemented a new Server for SAP with redundancy and backup at $80,000.
• Implemented hybrid solution in 3MC with SAP and AWS.
• Help with the implementation of SAP Bi with a hybrid infrastructure.
• Implemented a Network Security in all business including Puerto Rico, Florida and Dominican Republic.