Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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KENNETH MALDONADO

New York

Summary

Dedicated hospitality professional with proven experience delivering exceptional guest experiences in fast-paced hotel environments. Skilled in customer service, reservations management, and conflict resolution, with a strong ability to anticipate guest needs and create welcoming, memorable stays. Adept at handling front desk operations, coordinating with cross-functional teams, and maintaining high service standards that reflect brand values.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Fairmont El San Juan Hotel
San Juan
04.2022 - 09.2025
  • Resolved guest recoveries promptly, resulting in positive feedback and return visits..
  • Handled guest inquiries and resolved issues promptly to enhance customer service experience.
  • Processed check-ins and check-outs following the Forbes Travel Guide and LQA standards.
  • Maximized revenue by upselling room upgrades and additional services.

Front Desk Agent (task force)

Fairmont Dallas
Texas, United States
09.2024 - 09.2024

Guest Service Agent & Night Auditor

The Condado Plaza Hilton
San Juan
08.2021 - 02.2022
  • Collected room deposits, fees, and payments.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Streamlined room assignment processes for improved operational efficiency and guest experience.

Education

Bachelor - Hotel, Resort and Restaurant Management

University of Puerto Rico
Carolina, Puerto Rico
06.2023

Skills

  • Problem-solving skills
  • Administrative Skills
  • Bilingual
  • Ability to Work Under Pressure
  • Effective Time Management
  • Multitasking
  • Strong guest relations

Languages

Spanish
First Language
English
Proficient (C2)
C2

Websites

Timeline

Front Desk Agent (task force)

Fairmont Dallas
09.2024 - 09.2024

Front Desk Agent

Fairmont El San Juan Hotel
04.2022 - 09.2025

Guest Service Agent & Night Auditor

The Condado Plaza Hilton
08.2021 - 02.2022

Bachelor - Hotel, Resort and Restaurant Management

University of Puerto Rico

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KENNETH MALDONADO