Kenneth Rodriguez Gonzalez
Gurabo
Summary
Bilingual professional with experience in customer service, sales, and procedure coordination. Known for managing consultative sales and delivering luxury-level service, with a strong track record in both team collaboration and independently led initiatives.
Overview
8
8
years of professional experience
Work History
Travel Agent
Travel Planners
San Juan, Puerto Rico
02.2024 - Current
- - Facilitated communication with clients to identify travel preferences and needs.
- - Cultivated strong client relationships to increase satisfaction and foster loyalty.
- - Responded to client inquiries and resolved issues swiftly to enhance service experience.
- - Shared timely updates and travel information with clients regarding arrangements and changes.
Receptionist
Garage Isla Verde
Carolina, Puerto Rico
05.2024 - 01.2025
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered phones and relayed customer concerns to service team.
- Handled customer questions about repairs, timelines, and pickup procedures.
- Maintained organized reception area and managed incoming mail.
- Prepared invoices, receipts, and payment records for completed services.
Cashier
JCPenney
Carolina, Puerto Rico
11.2018 - 02.2021
- Assisted customers with purchases, returns, and exchanges at service desk.
- Promoted JCPenney rewards and credit card offers during checkout.
- Resolved customer questions on products, pricing, and store policies.
- Processed JCPenney register transactions using POS and cash handling procedures.
- Balanced cash drawer and verified tender types at shift close.
Education
Bachelor of Arts - Theater
University Of The Sacred Heart
San Juan, Puerto Rico06-2023
Master - Digital Marketing
University Of The Sacred Heart
San Juan, Puerto Rico10-2026
Skills
- Travel itinerary planning
- Destination planning
- Client relations
- Customer service
- Sales negotiations
- Payment processing
- Travel itinerary design
- Process optimization
- Verbal and written communication
- Multitasking
- Relationship building
- Marketing
Timeline
Receptionist
Garage Isla Verde
05.2024 - 01.2025
Travel Agent
Travel Planners
02.2024 - Current
Cashier
JCPenney
11.2018 - 02.2021
Bachelor of Arts - Theater
University Of The Sacred Heart
Master - Digital Marketing
University Of The Sacred Heart