Kenneth Anthony James Maldonado
Aguas Buenas
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding company goals and providing excellent guest service.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Fairmont El San Juan Hotel
San Juan, PR
04.2022 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maximized revenue by upselling room upgrades and additional services.
Guest Service Agent & Night Auditor
The Condado Plaza Hilton
San Juan, PR
08.2021 - 02.2022
- Collected room deposits, fees, and payments.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
Education
Bachelor - Hotel, Resort And Restaurant Management
University of Puerto Rico, Carolina
Puerto Rico06.2023
Skills
- Problem-solving skills
- Administrative Skills
- Bilingual
- Ability to Work Under Pressure
- Effective Time Management
- Multitasking
- Nightly Audits
- Rooms Controlling
Languages
Spanish
Advanced (C1)
English
Native or Bilingual
Timeline
Front Desk Agent
Fairmont El San Juan Hotel
04.2022 - Current
Guest Service Agent & Night Auditor
The Condado Plaza Hilton
08.2021 - 02.2022
Bachelor - Hotel, Resort And Restaurant Management
University of Puerto Rico, Carolina
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