Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenny Martinez

Vega Alta

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

3
3
years of professional experience

Work History

Casino Cage Cashier

San Juan Marriott Resort & Stellaris Casino
Condado, San Juan
12.2023 - Current
  • Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
  • Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
  • Audited money drawers and hand or machine-counted large cash values.

Players Administration Clerk

Foxwoods El San Juan Casino
Isla Verde, Carolina
04.2023 - 11.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Casino Compliance

Ranger American
Casino Del Mar, Condado, San Juan
04.2022 - 11.2022
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Welcomed customers and established immediate rapport to encourage gameplay.

Education

Bachelor of Arts - Forensic Investigation

Inter American University of Puerto Rico
Bayamon, Puerto Rico
05.2020

Skills

  • Customer Relations
  • Conflict Resolution
  • Managing Multiple Tasks
  • Microsoft Office

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Casino Cage Cashier

San Juan Marriott Resort & Stellaris Casino
12.2023 - Current

Players Administration Clerk

Foxwoods El San Juan Casino
04.2023 - 11.2023

Casino Compliance

Ranger American
04.2022 - 11.2022

Bachelor of Arts - Forensic Investigation

Inter American University of Puerto Rico
Kenny Martinez