Kenny Martinez
Vega Alta
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
3
3
years of professional experience
Work History
Casino Cage Cashier
San Juan Marriott Resort & Stellaris Casino
12.2023 - Current
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Audited money drawers and hand or machine-counted large cash values.
Players Administration Clerk
Foxwoods El San Juan Casino
04.2023 - 11.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Casino Compliance
Ranger American
04.2022 - 11.2022
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
Bachelor of Arts - Forensic Investigation
Inter American University of Puerto Rico
Bayamon, Puerto Rico05.2020
Skills
- Customer Relations
- Conflict Resolution
- Managing Multiple Tasks
- Microsoft Office
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Casino Cage Cashier
San Juan Marriott Resort & Stellaris Casino
12.2023 - Current
Players Administration Clerk
Foxwoods El San Juan Casino
04.2023 - 11.2023
Casino Compliance
Ranger American
04.2022 - 11.2022
Bachelor of Arts - Forensic Investigation
Inter American University of Puerto Rico
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