Ketiesha Huggins
Bronx,New York
Summary
Well-educated individual and an experienced in emergency team player. Offering engaging and pleasant personality with dedication to accuracy and efficiency. Dedicated, dependable and focused on making positive impact with careful work when in emergency situations. Highly organized with sound judgment, analytical problem-solving skills and decisive nature. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Familiar with managing emotions and staying clear-headed under pressure. Focused on giving communities peace of mind with well-planned emergency and crisis response systems to meet all needs. Effective at facilitating communication and personnel management requirements. Focused on supporting emergency response and patient care needs. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response. Interned at FEMA Bothell, WA as Emergency Specialist.
Overview
16
16
years of professional experience
Work History
Security Guard
Ross University School of Veterinary Medicine
05.2017 - Current
- Worked both independently and collaboratively to resolve urgent issues, which included Hurricane Relief to Dominica
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Prepared regular written logs and incident report at close of each shift for distribution
- Maintained composure and professionalism while screening visitors during high volume periods
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Managed over 200 students during rescue from Hurricane Mariah.
Emergency Communications Dispatcher
Ross University School Of Veterinary Medicine
St.kitts
07.2017 - Current
- Maintained updated and detailed records of calls in physical and electronic database
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Patrol off campus areas for over 200 students, ensuring their day to day safety.
Enlisted Soldier
United States Army
01.2012 - 03.2016
- Authored daily activity, incident, safety, repair and irregularity reports
- Trained in use of tear gas, passive ordnance and explosives
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Maintained 100% accountability of all assigned equipment
Orderly Clerk
United States Army
Junction City , Kansas
07.2013 - 05.2014
- Worked directly with company 1st Sergeant and Command
- Logged and filed classified documents
- Managed unit training and activity schedules
- Coordinated and processed personnel files, including medical records
- Responded to guest requests for assistance, toiletries and personal care items
Emergency Management Specialist
FEMA
Bothell , Washington
05.2020 - 09.2020
- Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Reviewed operational plans from other locations to identify options for local systems.
- Managed COVID charts for 10 different states
Emergency Management and Administrative
FEMA
Bothell , Washington
06.2022 - 08.2022
- Prepared variety of different written communications, reports and documents for daily and weekly meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Bachelor's Degree - Homeland Security
DeVry University
Naperville 07.2019 - 08.2008
Associate Degree - Business Management
Clarence Fitzroy Bryant College
St.kitts 09.2006 - 05.2008
Skills
Good Listening Skills
Timeline
Emergency Management and Administrative
FEMA
06.2022 - 08.2022
Emergency Management Specialist
FEMA
05.2020 - 09.2020
Bachelor's Degree - Homeland Security
DeVry University
07.2019 - 08.2008
Emergency Communications Dispatcher
Ross University School Of Veterinary Medicine
07.2017 - Current
Security Guard
Ross University School of Veterinary Medicine
05.2017 - Current
Orderly Clerk
United States Army
07.2013 - 05.2014
Enlisted Soldier
United States Army
01.2012 - 03.2016
Associate Degree - Business Management
Clarence Fitzroy Bryant College
09.2006 - 05.2008
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