KEVEN FLECHA
Caguas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Adjuster
Popular
07.2023 - 07.2025
- Managed customer accounts to ensure timely collection of outstanding debts.
- Developed effective communication strategies to negotiate payment plans with clients.
- Worked over 100+ clients accounts per day.
- Analyzed account histories to identify patterns and improve collection strategies.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Restaurant Manager
Vaca Brava Restaurant
07.2022 - 03.2023
- My second time being part of a restaurant opening.
- Developed marketing strategies and organized weekly events to maintain the continuous traffic of new customers on a heavily competitive area.
- Acted as liaison between marketing and creative – held strategy sessions, ensured team was proactive with recommendations and assisted marketing to execute on those suggestions and improve sales.
- Managed weekly inventory and helped developed new recipes and improve current ones, working side by side with the kitchen team.
- In charge of recruitment, training, and documentation of new employees.
Restaurant Manager
IKEA
07.2021 - 07.2022
- Work together with HR to recruit a motivated team of 40+ employees and was in charge of the training.
- Made weekly and monthly inventory and reported them to the Deputy Manager.
- We were able to bring down the food cost by monitoring food waste and raising awareness in our employees when it come to serving portions.
- Worked with the Kitchen Manager to develop new recipes and improve the food presentation in the buffet line.
Sub-Manager
Burger King
08.2020 - 07.2021
- Got promoted from Shift Supervisor to Sub-Manager three months in and was offered the opportunity to be Manager of a store.
- Worked in all the stations of the restaurant and ensured that food quality was on par with company standards and food safety regulations.
Assistant Manager
IHOP
06.2019 - 06.2020
- Worked daily inventories and generated regulations and safety standards checklist, posting them in staff areas, resulting in 0 company policies violations and 0 staff injuries.
- Implemented new strategies during first pandemic weeks to increase and maintain sales during this time while keeping cost of labor low.
- Analyzed financial statements with the Restaurant Manager and the Area Manager to learn what aspects of the restaurant needed adjustments and take action to maintain profitability.
Education
Bachelor of Arts - Communications
Universidad De Puerto Rico
Humacao, Puerto Rico01.2017
Skills
- Extensive experience with cash management
- Exceptional knowledge of food marketing and publicity
- 8 years working with customer service in some of the most demanding locations, including 24-hour operating restaurants
- Huge knowledge of photo and video editing programs such as Photoshop, Lightroom, Final Cut Pro and Adobe Illustrator
- Deep knowledge of food safety and handling
- Proficient in Microsoft Word, Excel, PowerPoint, and Canva
- Fully bilingual in English and Spanish
AWARDS
Best Strategies Design in Digital Marketing and Promotion for 20th Century Fox’s X-MEN: APOCALYPSE
Languages
English
Spanish
Timeline
Adjuster
Popular
07.2023 - 07.2025
Restaurant Manager
Vaca Brava Restaurant
07.2022 - 03.2023
Restaurant Manager
IKEA
07.2021 - 07.2022
Sub-Manager
Burger King
08.2020 - 07.2021
Assistant Manager
IHOP
06.2019 - 06.2020
Bachelor of Arts - Communications
Universidad De Puerto Rico