Kevin A. Iglesias
Trujillo Alto,Puerto Rico
Summary
Dynamic Information Technology Analyst with a proven track record at Nvidia, adept at leveraging programming skills to automate data processes and enhance data quality. Known for clear communication and a goal-oriented focus, I excel in collaborative environments, driving innovative solutions that empower teams and improve business outcomes.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Telesales Agent
Optum / United Health Care
Trujillo Alto, Puerto Rico
01.2025 - 03.2026
- Presented products to clients with a focus on building trust and rapport.
- Manage multiple information from both company and consumer.
- Achieved company goals through consistent performance and dedication.
- Provide each consumer with a custom service & product.
- Take training to achieve more responsibility in the job.
- Engaged with customers to understand their healthcare needs effectively.
- Utilized CRM software to manage customer interactions and track sales leads.
- Delivered product information to clients, addressing questions and concerns promptly.
- Conducted outbound calls to engage potential clients in health care solutions.
Line Cook
Hyatt Regency
10.2022 - 07.2024
- Prepare and cook a variety of food items according to established recipes and standards, ensuring consistent quality and presentation.
- Manage specific cooking stations (e.g., grill, sauté, fry, etc.) during service, maintaining cleanliness and organization.
- Work closely with the kitchen team to ensure timely service and effective communication during peak hours.
- Monitored and controlled inventory levels, including ordering and receiving food supplies.
- Assist in training and mentoring junior cooks and kitchen staff, fostering a positive and productive work environment.
- Developed new menu items and specials based on seasonal ingredients and customer preferences, enhancing menu variety and customer satisfaction.
- Trained and mentored junior cooks and kitchen staff, fostering team collaboration and skill development.
Information Technology Analyst
Nvidia
01.2023 - 01.2024
- Use programming skills to automate and streamline various data processes and implement monitors and alerts improving data quality.
- Collaborated with teams to align business processes with technology by developing systems that enhanced day-to-day analytics.
- Gathered user feedback to refine business systems and develop standardized solutions across multiple data sources.
- Aggregate multiple data sets to provide insights to the users and management team.
- Analyze information to find patterns and solutions in factory, field, lab data.
- Collaborated with developers, quality assurance, operations, and business teams on multifunctional projects from requirements gathering to project planning and testing.
General Storage & Cargo Plane Unloader
Fed Ex
11.2022 - 03.2023
- Prepare planes for outgoing deliveries.
- Operate and sanitize all equipment in a safe and proper manner.
- Communicate team concerns to the Team Leader and Associate.
- Help the load master with the unloading and loading of the plane.
- Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
- Lift heavy packages and put each of them to the assigned places.
- Drive carts with the packages to the plane and load them.
- Work as a Team to finish all the loading in time.
- Communicate and maintain Team Member safety and security standards.
- Establish and maintain a positive work environment that supports a high Team Member morale.
- Loaded and unloaded packages from trucks and conveyor belts efficiently.
- Operated material handling equipment to move freight safely within the warehouse.
Education
CompTIA A+ - Technical Repair
Password Technical College
04.2022 - 05.2024
Credits toward to a Bachelor's Degree - Biology
Interamerican University of Puerto Rico
Fajardo, Puerto RicoHigh School Graduate -
Cumbres Institute
Luquillo, PRSkills
- Patience and Attentiveness
- Clear Communication Skills
- Knowledge of the Product
- Goal-oriented focus
- Ability to handle surprises
- Closing Ability
- Empathy
- Proficient in cell phone software programs
- Knowledge in operating different types of cell phones
- Skills in providing high quality
- Conflict Resolution
- Time Management
- Gaining Commitment
- Post-Sale Relationship Management
- Sharp Problem Solver
- Energetic Work Attitude
- Empowers Others
- Leadership
- Interpersonal Relations
- Flexibility
- Creative Thinking
- Willingness to learn
Languages
English
Proficient
C2
Timeline
Licensed Telesales Agent
Optum / United Health Care
01.2025 - 03.2026
Information Technology Analyst
Nvidia
01.2023 - 01.2024
General Storage & Cargo Plane Unloader
Fed Ex
11.2022 - 03.2023
Line Cook
Hyatt Regency
10.2022 - 07.2024
CompTIA A+ - Technical Repair
Password Technical College
04.2022 - 05.2024
Credits toward to a Bachelor's Degree - Biology
Interamerican University of Puerto Rico
High School Graduate -
Cumbres Institute