Kevin Alicea

I verify and compare medical records belonging to claims. If they match and billing codes are correct, I will send it to Clinical to approve payment for providers. I also worked briefly within the same company with AARP to help customers pay and navigate their medical plans. I have led trainings for our multiple processes and am able to help my peers.

• Maintained daily contact with project managers and IT personnel to deliver timely status updates.
• Maintained accurate records of customer accounts, payments and payment plans.
• Work over 80+ cases per day.

Worked with confidential information and worked with the maintenance of a PrePaid debit card for customers that received benefits from the SSI, SSA and DVA in both English and Spanish

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Investigated and resolved customer inquiries and complaints quickly.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Helped over 80-100 customers per night