Kevin Cintron
Ponce
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
CoffeeHouse & Tea Company/ The Fox Cuisine
Ponce
03.2021 - 08.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Operations Manager
The Fox Cuisine by CoffeeHouse
Ponce
12.2019 - 03.2021
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Assist the General Manager
Team Leader
CoffeeHouse Tea Company
Ponce
09.2017 - 11.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 25 members while providing exceptional customer service.
Education
BBA - Project Management
NUC University
Ponce06.2024
Bachelor of Science - Biotechnology
Pontificia Universidad Católica De Puerto Rico
Ponce, PR12.2021
Skills
- Problem Anticipation and Resolution
- Sales PromotionAdministrative Management
- 5S Principles
- Profit and Loss Control
- Supervision and Training
- Payroll Administration and Timekeeping
Certification
- Certified ServSafe Food Manager - 2026
- Certified ServSafe Food Handler - 2023
Timeline
General Manager
CoffeeHouse & Tea Company/ The Fox Cuisine
03.2021 - 08.2022
Operations Manager
The Fox Cuisine by CoffeeHouse
12.2019 - 03.2021
Team Leader
CoffeeHouse Tea Company
09.2017 - 11.2020
BBA - Project Management
NUC University
Bachelor of Science - Biotechnology
Pontificia Universidad Católica De Puerto Rico
Similar Profiles
PRINCE RENZAHOPRINCE RENZAHO
Mechanical Maintenance Engineer at RWANDA MOUNTAIN TEA (KITABI TEA COMPANY)Mechanical Maintenance Engineer at RWANDA MOUNTAIN TEA (KITABI TEA COMPANY)
Robin NixonRobin Nixon
FOX CABLE COMMERCIAL ADMINSTATOR BROADCAST SERVICE at Fox Broadcasting CompanyFOX CABLE COMMERCIAL ADMINSTATOR BROADCAST SERVICE at Fox Broadcasting Company
Brian GreeneBrian Greene
Hull Technician at Sea Fox Boat CompanyHull Technician at Sea Fox Boat Company